Well I have a 2007 Odyssey that had the brake recall - took it in for the "fix" at the local dealership - they let me drive off the lot with no brakes. I'm very fortunate that I didn't merge on the freeway, which I ordinarily would have done, but needed to pick my husband up from the Toyota dealership about a mile or so away. I ran a total of four stop lights, narrowly avoided hitting people, used my emergency brakes four times and also hit a concrete pillar at the Toyota dealership. I called the Honda dealership and was told to bring the car back in. I had NO brakes and they wanted me to drive it in. I told them I would, it would take a while as I needed to drive s-l-o-w and negligence could be involved. I finally arrive at the dealership - on the service record it states" "customer states brakes feel funny since recall and VSA light came on. Check and report." Their response was "Checked and found VSA modulator connector not fully connected after recall. Tightened connector and rechecked. All ok after."
I asked if they test drove the vehicle, which was never confirmed to me. I could have killed someone, myself and/or my entire family driving this thing. I called Honda America the following morning, filed a complaint and was told to take the car back in to that dealership for a full brake inspection. The assistant manger called two days later and "offer" to look over the brakes and to detail the car. I was going out of town on a business trip and scheduled to take it in the following week. My husband and I take the car in and the asst. manager brushes us off. Finally get a call at 4p.m telling me the inspection was complete and to pick up the car, my husband and two sons (5 and 3) and I drive over and my husband insists on speaking with the manager. Now the story changes, and it was that the mechanic used a tool that was incorrect so that when he went to tightened a valve, he hit something with the tool and felt it was tight and the story continued on. At this point my husband and I are confused as to what was actually the truth and the fact that we've been driving a vehicle with "bad" brakes. The assistance manager acknowledged that I had NO brakes on the car and apparently for another week, have bad brakes, but everyone is "okay." Nope, not okay, I don't trust that my car is safe, which was the whole reason for purchase the freaking Odyssey in the first place. I now HATE driving this car that I once LOVED and don't want my sons anywhere near it. We've been driving around in my husband's car because I don't trust what we've been told and that the car is actually safe. I want another Odyssey, similiarly equipped. Our car was paid for and loved it. I felt safer in the car before the recall than I do now. I have no confidence in the dealership or in the car anymore, as I've been driving only to and from work and feel the brakes hestitate. What should I do?
Oh, forgot to mention that they still haven't fixed the bumper (fog light cracked too) and haven't heard from them in 20 days since they inspected and "detailed" the car. No follow-up from dealership and won't return my calls.
Thanks,
Shari
2007-Odyssey EX-L (w/RES-NAV)
One more thing, this is in Northern CA - no longer in NM.
I asked if they test drove the vehicle, which was never confirmed to me. I could have killed someone, myself and/or my entire family driving this thing. I called Honda America the following morning, filed a complaint and was told to take the car back in to that dealership for a full brake inspection. The assistant manger called two days later and "offer" to look over the brakes and to detail the car. I was going out of town on a business trip and scheduled to take it in the following week. My husband and I take the car in and the asst. manager brushes us off. Finally get a call at 4p.m telling me the inspection was complete and to pick up the car, my husband and two sons (5 and 3) and I drive over and my husband insists on speaking with the manager. Now the story changes, and it was that the mechanic used a tool that was incorrect so that when he went to tightened a valve, he hit something with the tool and felt it was tight and the story continued on. At this point my husband and I are confused as to what was actually the truth and the fact that we've been driving a vehicle with "bad" brakes. The assistance manager acknowledged that I had NO brakes on the car and apparently for another week, have bad brakes, but everyone is "okay." Nope, not okay, I don't trust that my car is safe, which was the whole reason for purchase the freaking Odyssey in the first place. I now HATE driving this car that I once LOVED and don't want my sons anywhere near it. We've been driving around in my husband's car because I don't trust what we've been told and that the car is actually safe. I want another Odyssey, similiarly equipped. Our car was paid for and loved it. I felt safer in the car before the recall than I do now. I have no confidence in the dealership or in the car anymore, as I've been driving only to and from work and feel the brakes hestitate. What should I do?
Oh, forgot to mention that they still haven't fixed the bumper (fog light cracked too) and haven't heard from them in 20 days since they inspected and "detailed" the car. No follow-up from dealership and won't return my calls.
Thanks,
Shari
2007-Odyssey EX-L (w/RES-NAV)
One more thing, this is in Northern CA - no longer in NM.