Dealer saying he lost money on sale

[azody2013]

Hello,

I purchased a 2013 Odyssey two weeks back. Here are the specs:

Model: Touring Elite
Accessories: All weather floor mats, Cargo Tray, Body Side molding, Roof Rails, Moonroof Visor, Door Visor.

With $1500 trade-in I paid, $42,125. He initially did not deliver the cargo tray initially, but later when I push him to give it to me today, he started doing all kinds of crying. Having to pay ($87) out of his pocket for the cargo tray etc. I stayed put to what was negotiated and he eventually paid cash in the parts department (in front of me) and gave me the tray. Later he told me that he never wants to make another sale with me and lot of other things.

I just did not had time to deal with him so I just told him that I am not too excited to shop here again.

Well, the reason of my this post, is to know if this is really that much of a deal. I am in NC and there are other dealers who were also offering to match this price, but I went with one close to my place.

[Rockwood]

Why care about a dealer. He's already moved on to the next sale and forgotten about you.


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[dvpatel]

Yeah. They are lying. Where in NC and what dealer?

[Skykowski]

For every dollar they lose on a new car sale, they'll make 4 or 5 (or more) on warranties, rust proofing, and service. If he really couldn't handle it, he never would have agreed to it.

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[azody2013]

This dealer is VanYork Honda, Highpoint, NC

[dvpatel]

No dealer actually loses money unless they make a mistake and keep up their end of the bargain. They all make some amount of money. They have screens to show you that they're losing money but they do not. If they lost money on any sales, they wouldn't be in business. They are trying to make you feel guilty and wiggle out of not providing you things from the sale they agreed to in hopes of making more money. I would not worry about it.

I assure you that 2 years later, if you need a new car and walk into their stealership, they will be all over you with their tails wagging all to sell you a car.

As to them paying cash to the parts department, that too is a tactic. Most dealers require the various depts to carry on monetary transactions back and forth i.e service dept buys parts from the parts dept for a show. Its all funny money and at the end of the day comes out and goes into the same pockets.

Congrats on your purchase and enjoy the ride. Don't worry about the dealer trying to impose a guilt trip on you. I applaud you for not backing down and demanding for what was agreed upon.

[BigBoat]

He initially did not deliver the cargo tray initially, but later when I push him to give it to me today, he started doing all kinds of crying. Having to pay ($87) out of his pocket for the cargo tray etc. I stayed put to what was negotiated and he eventually paid cash in the parts department (in front of me) and gave me the tray. Later he told me that he never wants to make another sale with me and lot of other things.

I just did not had time to deal with him so I just told him that I am not too excited to shop here again.

Unless I'm reading this wrong, the sales guy was speaking about himself, not the dealership. Possibly he screwed up the sale and did not want the sales manager/dealership to find out as he is on the thin line already? If the cargo tray is nowhere listed in the sales paperwork, then he just made a mistake and he might be paying out of his pocket to save his behind. Else, if it was listed, it's not a big deal for the dealership

My 2 pesos

[spicyTuna]

Ya sound like he negotiated something in the deal that wasn't in the original deal with his manager so maybe he paid out of pocket. I would think if it was a ploy to make you feel great you got a good deal by the sad face and "paying out of his own pocket" then he wouldn't have said he didn't want to do business with you again. Almost sounds like he goofed. Maybe a newbie.


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[psu ody fan]

No dealer actually loses money unless they make a mistake and keep up their end of the bargain. They all make some amount of money. They have screens to show you that they're losing money but they do not. If they lost money on any sales, they wouldn't be in business. They are trying to make you feel guilty and wiggle out of not providing you things from the sale they agreed to in hopes of making more money. I would not worry about it.

I assure you that 2 years later, if you need a new car and walk into their stealership, they will be all over you with their tails wagging all to sell you a car.

As to them paying cash to the parts department, that too is a tactic. Most dealers require the various depts to carry on monetary transactions back and forth i.e service dept buys parts from the parts dept for a show. Its all funny money and at the end of the day comes out and goes into the same pockets.

Congrats on your purchase and enjoy the ride. Don't worry about the dealer trying to impose a guilt trip on you. I applaud you for not backing down and demanding for what was agreed upon.

DV is 100% accurate here. The dealer didn't lose any money. He is just trying to make you feel sorry for him. I like my dealership and my salesman....but they are still in the market to make money by selling each car for the most they can.

When I bought my Pilot last summer, my salesman (from whom I have purchased multiple vehicles) made the absurd statement that "we've never sold one this low before". I immediately called BS on that statement, and I told him that I would pay him $500 cash if he pulled out the paperwork on every 2012 4wd EXL/RES they had sold to show that my price was lower than any other. I know I got a very good deal on the Pilot, heck maybe I even got a great deal on the Pilot, but I'm confident I didn't get the lowest price ever! Dealers will say anything to try to build sympathy.

[Tall Paul]

Ya, I agree. You also have to consider the cost of the cargo tray wholesale vs. retail. College Hills honda's website offers the tray for $80 plus shipping, and you know they have to make money on the deal. On accessories-honda.com you can get the "protection package", All season mats, cargo tray, and splash guards, for $250.
I got about half of my accessories when I bought my 2013 TE, got a great deal on my extended warranty, fair price on my trade in, and my OTD was smoking good. Have a great relationship with my salesman and dealership still.
Your dealer/salesman doesn't want you to come in for your maintance very bad. That is where the dealership makes a lot of their money.

[joemooch]

I have a 1967 Schwinn Hornet for sale, fair condition...Only $899...but I'll be losing money if I sell that cheap!

[dvpatel]

Your dealer/salesman doesn't want you to come in for your maintance very bad. That is where the dealership makes a lot of their money.

Sales Dept and Service Dept two diffrent Depts. The sales guy said he did not want to sell him another ody if I read OP's post correctly.

[adr5]

You are only looking at one side of the deal. That is what the dealer wants you to see. Maybe the selling price of the car + accessories is great, but you neglect to mention anything about your trade in deal. It could very well be that your trade in was worth a lot more than they gave you. I recently did a deal and all the dealers initial trade in offers were at least $2k under the real trade in value. So your dealer may have the appearances of taking a loss on the sale of the new car, but in reality he made a killing on the trade in deal.

[psu ody fan]

I have a 1967 Schwinn Hornet for sale, fair condition...Only $899...but I'll be losing money if I sell that cheap!

It must be true......I read it on the internet!