Thanks to help from OdyClub folks, and their information and advice, Honda is going to pay for a new transmission for my 01 EX with 102,800 miles.
1. I have a great relationship with my service guy at the Honda dealership where I get all service done with the exception of tire rotations (Costco)
2. My wife and I are serial Honda owners since 1989
3. I had HondaCare out to 7/100
4. I was really nice to everybody on the phone
So, on a long trip two weeks ago the Check Engine and TCS lights came on.
A thousand miles or so later the transmission got bad shifting into 3rd gear.
I posted a note on OdyClub asking for help and got suggestions to check with the dealer and with American Honda.
I made an appointment with the dealership.
On the day of the appointment I called American Honda and reported my problem.
My opening line: Hi, I'm a happy Honda owner with an unhappy Honda.
I proceeded to tell her about my van, my committment to dealer service, my HondaCare, my three Hondas, how I would like to get it fixed at the Honda dealer, that I had an appointment with the Honda dealer.
I tossed in that I'd like to buy another Ody but need to wait until 08.
It's possible that I will do that but I added it to complete the picture of a completely committed Honda customer.
I've got a Fit Sport fetish that I'll have to deal with first.
The representative took the report and told me she would place it with a Case Manager.
NOTE: She asked for the VIN numbers of my other two Hondas. I had them and gave them to her. If I had been inflating the truth on that she would have caught me.
I took the van to the dealer, Boyd Honda in Oxford, NC, and my service guy Will pulled the code for a failing transmission.
He said he would contact Honda and get back to me.
I followed up with Honda to find out the name and number of the Case Manager.
I left her a very nice message offering to help if she needed anything from my paperwork on the van.
Got a call two days later from my service guy at the dealership telling me that Honda will pay for the transmission and the installation. He told me that they would pay the freight but if I would pay that I would be considered to be "participating" in the repair and I would get a 3 year/36,000 mile warranty on the trans. The freight is just under $200.
I agreed to pay because I want the warranty. I was told if Honda pays for the repair in its entirety you get either no warranty or a shorter one.
I take no position on the rightness or wrongness of that on any level.
In the end I'm getting a transmission installed for $200 and I'm a happy man.
Two more points:
1. I wasn't thinking and allowed the dealer to flush my trans rather than just changing the fluid shortly before it failed
2. I had the Honda transmssion cooler installed at about 3500 miles because I had been reading about transmission problems. I can't tell you that it hurt or helped. Maybe if I hadn't gotten the transmission flushed I would still be driving it.
Nonetheless, many thanks to the good folks on this site for their information, advice, and encouragement.
You can see an older picture of my van in the OdyClub gallery.