I'm a "proud" 2009 Odyssey EXL owner, or at least I was until this 1.5 year old car stranded my family in the middle of no-where WV late last night. We had no way to get home, given that I have infant twins and too many to fit into the tow truck, and the location left us with no hotel or rental car options at 8pm on a Sunday night (believe me I tried). I had to run across highway entrance/exit ramps, under the highway overpass and down a busy street with no shoulder...with 2 infants and a 4 year old. We had to wait in an all night truck stop for 6 hours until family from another state rescued us. I bought this car specifically for its reliability because of my expanding family and my desire not to be stranded in backwater towns at 2am Sunday in a truck stop. I had the vehicle serviced last week at the dealer to have it checked out before this 400 mile trip to make sure it would be safe and reliable to drive. And now this.
Anyhow...I had the truck towed 140 miles to our home in OH and the dealer called me to tell me that a cell in the battery was dead and that it died from a failed-open AC Relay switch. But that it isn't covered under warranty because I have 40k miles on the car. I drive 40 miles to work each way and only had the car one summer, so I believe that this should be covered, even if I am technically out of warranty.
Any advice? Is this a common failure mode? I did see a couple of other posts, one of which that said "service manager said 'they were having trouble with the AC relays'" for a 2008. Is that the case? Does anyone have documentation? My dealer is demanding that I pay $170 for the repair, plus the over-100 miles of towing. I am not a happy camper.
Thank you for any advice on either this specific mode of failure or on how to successfully appeal to Honda regionally or corporately to have them cover this cost, and maybe my $140 tow fee. (Luckily we had AAA, so only had to pay for the 40 miles beyond the 100 it covers for free.)
A Bummed Honda Loyalist