Well, it's like this:Originally posted by DrD
When our pumps went (we've had them replaced twice) it was blantantly obvious when they were gone (i.e., no more power steering when the car wasn't moving above a certain speed) - first time was warranty, second time was partially goodwilled - we will soon need a third one (it was acting up, but seems to be behaving now), which I will likely do on my own...
They should fix the steering wheel without question - are they refusing for some reason?
For the brakes, hopefully the recall solves that. (we just had our master cylinder go - massive leak into the booster - it would vacuum most of the fluid in the resevoir in a 10-15 mile drive! I replaced the master and booster myself - problem solved! brakes have always worked well, though)
We've had a hard time with some of the service writers "remembering" things - when we were getting the second ps pump installed, they were insisting it had never been done before! (even though they had done the work) - I had to go and demand that the pinhead look a little harder, then he was like "oh - here it is, you are right..." - at least I didn't have to drive there with the receipt (as I was preparing to do when I called) - I guess with the service writers, some are better than others...
They told me to bring it back on the following friday in which i did (since their tech noticed the tight steering).
So I bring it back that friday and they found nothing wrong. I told the adviser to go do a test drive with me and I'll show her personally the ridiculously tight steering. She refused and said the techs have checked it already.
I bring it in the next week and this time, after much argument, they said they will do no more and let the district manager decide. DM supposedly "tests" my van and said its "the best Odyssey" she's ever driven. Total BS. You can't not notice an unstraight steering and not notice the tight steering that requires two hands on parking!
The advisor then says "Your van is fine, if you don't like it, buy another vehicle"
I just walked out after this. Poor customer service.
For those in Illinois Chicago, the dealer is Continental Honda on La Grange.