Brand New 2019 Honda Odyssey Touring with Chipped Paint and Visible Rust
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Thread: Brand New 2019 Honda Odyssey Touring with Chipped Paint and Visible Rust

  1. #1
    Registered User
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    May 2019
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    1

    Brand New 2019 Honda Odyssey Touring with Chipped Paint and Visible Rust

    Hi,
    I live in Ottawa, Canada. I purchased a brand new 2019 Honda Odyssey and went to take delivery of the vehicle after completing the payment and financing documentation. During the pre-delivery inspection, my wife and I right away noticed chipped paint and visible rust at the both ends of the Hood towards the windshield. Sales person said, it looks like the vehicle is exposed to winter in outside. Sales person brought manager and he acted surprise that paint chipped at both ends. He said, it does not look like rust and just a discolored metal. I refused to take the delivery and told Sales person that I am not buying a brand new vehicle with chipped paint and visible rust. Sales person is going to talk to General manager and will come back with options in a day. Please share your thoughts on how I should deal with this situation.

    New Honda Odyssy Touring 1.jpgNew Honda Odyssy Touring 2.jpgNew Honda Odyssy Touring 3.JPG
    Last edited by ramana369; Yesterday at 06:46 PM.

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  3. #2
    Registered User
    Join Date
    Apr 2010
    Location
    Ohio
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    2,207
    Insist on a different vehicle. Do not accept a brand new van with re-painted fenders.
    30 year career of car sales and related industry - Part Time Detailer
    2006 EX-L Slate Green Metallic - Purchased new Dec 2005, totaled May 2013 at 166K
    2007 EX-L NAV RES Slate Green Metallic - purchased May 2013 with 113K now 200K+

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