I took my 02 Ody to Honda World (Westminster, CA) for 1st Free complimentary oil change (I received a call after 1 week of purchase from Honda World from Customer Service Rep that I can get a free oil change). I made 10AM appointment on 7/6/02 and arrived promptly.
Service Advisor took some owner info and asked me if I wanted a free car wash. I said, yes and told him I will wait in the Customer Lounge. He said it will take 1 hour.
After 1 hour 15 minutes passed, I asked Service Advisor to pull my car out because it is taking too long (I had to baby sit 2 kids and they were getting hungry) and don't need the car wash.
After I came home that night I check the oil (just to feel 5W-20 viscosity oil) and found out that oil is still "dark brown."
I also check oil cap (to pour oil in) and found no sign of opening (still dust on the cap) and no next oil change reminder. I was furious!
On 7/8, I went back early morning and told another advisor that I came in for 1st free oil change. He told me that I had one last Saturday. I asked him to check the dip stick. He told me Dark Brown is normal for new oil color. I told him that I would buy a new bottle of oil and compare the color. At this time he called Service Manager. Service manager said he would correct the problem (did not admit there was problem that they did not do the job and Service Advisor does not know the old vs new Oil color). I told him I wanted to compare the oil in my Ody with new oil and found out color were in fact very different (dark brown vs. almost clear color).
He finally said he would make sure I will get new oil change with new filter. After job was done I check followings.
1. Make sure new oil was put in by checking dip stick (this time it was almost clear, not dark brown).
2. Check service record (indicated "operation deleted" was reason for the oil change.
3. Next oil change reminder sticker in my windshield (with date and 7.5K mile)
4. Oil cap has oily finger prints and marks.
This experience thought me an important lesson not to trust even dealer. This could have been an isolated incident, but the fact that either Service Advisor nor Service Manger did not admit the problem was great concern to me. What if I drove another 3.75K miles without oild change? This could ruin my new Ody (I think 1st oil change is most important, because there is lots of metal wear due to new parts) and who would pay for warranty if I had engine problem?