I am looking for information and advice about what exactly is located above the headliner. I have a 2011 Touring.
A few weeks ago I had a rock hit and crack my windshield so I had to get it replaced. I went through the insurances preferred provider, a nationwide windshield company.
The replaced the windshield. I followed the instructions on not driving it right away and never took it through a car wash. My van is garage kept. A few days later we were at the movies while it was raining (so this was about 2 hours). When I got in, my headliner along the windshield was completely soaked and water was coming through my left map light and puddling into the floor (thank goodness i had the rubber mats). The company sent someone out the next day to repair it. He had to completely take it out again. He said that the first installer did it incorrectly that were was adhesive coming out the top of the seal and it was still soaking wet from the rain the night prior. He also said that the installer messed up the trim as well and that he had to set the windshield higher because of the trim being messed up. This is the trim that goes over where the top part of the windshield meets the van. It is all warped now. For now it is not leaking. My headliner is all stained from the water damage and my right map light is already not working. It got all into the drop down sunglasses holder, that material all came loose as well. My insurance agent recommended me to go to the dealer's body shop to get a quote of the repair. They said I needed to replace the headliner, the map light, and the trim. Also, when they are replacing the headliner they will see what other damage has been done and do a through test of the electronics in the area of the maplight and replace anything if needed. And the windshield will have to come out again when they replace the trim and have it reinstalled correctly.
The windshield company is now telling me that they only "agreed" to having the van detailed to remove the water stain. I have never seen this agreement and agreed upon this. They said they will pay to have it detailed, replace the light, and the trim but refusing to pay for the headliner replacement and electrical testing.
From my quick search on headliners, there appears to be foam and layers on the top side. Wouldn't water get into that interior part where the detailer cannot access? They are only agreeing to clean up the stain on the outside of the headliner. Both my son and I see an allergist and had allergy testing done. We are both highly allergic to mold spores and from what I read that can be trapped in the foam area where I assume the detailer cannot access. What about the roof of the van? Could that rust, is it treated with a protectant paint to prevent rusting if water gets in? Also a big concern is the whole maplight area. That is where the maplights are, the sunroof switches, the interior light switches, the garage door buttons, and the drivers side microphone area. Water had obviously got into my sunglasses case and had already went through the maplight. I am afraid of electronics damage from this further down the road. There is stained water damage all around that area as well all along the edge of my headliner where it meets the windshield.
Any advice would be appreciated. Thank you!