I have a issue with my 2018 EX-L where the sliding door periodically reverses while it is trying to close. I thought the recall would fix it but no. So we took it in for service. They basically said they couldn't repeat the error and lubricated the door. I looked it up on line and was able to find a Service Bulletin for this exact issue (19-028). I contacted the dealership and they said that they would not perform the service bulletin because they could not repeat the error. (and had a bit of an attitude about it)
So there is a know issue with my car (as evidence by the Service Bulletin). The dealership refuses to fix my car because they can't recreate the issue. Isn't this the entire point of going to a dealership and not a general mechanic. The dealership should have a deep knowledge of issues related my specific vehicle. If there is a problem so common that they have issued a Service Bulletin, shouldn't they have a desire to fix my car when I bring it in with these specific symptoms?
I wanted to see what others think about this. Am I expecting too much from the dealership??? I've opened a case with Honda. But shouldn't the dealership be on my side with this issue???
I'm looking for a mid-sized SUV. I'll probably be purchasing one next year. Since I love the way my Odyssey rides, I'm leaning toward a Pilot or Passport. But this dealership experience is pushing me toward the Highlander. (We traded in a Sienna for our Odyssey but we loved the service we got from Toyota.) I currently have a Civic so I'm familiar w/ Honda service. I would have rated it as good to above average. But now I don't feel like I can trust the dealership to even communicate known issues with my vehicle.