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Suspension problem (snow? ice?)

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#201 ·
EE4Life said:
Honda released TSB 14-016 - Pop or Clunk From Front End When Driving Over Bumps In Cold Weather.

See the 2012, 2013 and 2014 TSB sticky threads for details.

http://www.odyclub.com/forums/54-20...1-odyssey/150799-2012-honda-odyssey-technical-service-bulletins.html#post692684

http://www.odyclub.com/forums/54-20...1-odyssey/155798-2013-honda-odyssey-technical-service-bulletins.html#post732593

http://www.odyclub.com/forums/54-20...1-odyssey/167794-2014-honda-odyssey-technical-service-bulletins.html#post824370
Click to expand...
Thanks, will be going back to the service department for the repair. Hope that will take care the problem with the popping noise.
 
#202 ·
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#203 ·
I have the same problem when it out side temps fall below freezing. No snow or ice on the road. When the temps warm up the noises go away. I can hear the noise on all four corners of the van. I called the service manager at the dealership (good friend of mine) and he told me he is unaware of the problem but recommeded I bring the van in. The service bulliten is for a sqeak on turns and addresses the strut boot and the fix is to lube the boot. I am thinking the boots get hard in real cold weather and cannot flex as they should causing the noise.
 
#204 ·
Hello all. I have a 2011 Touring which I purchased with about 50k miles on the odometer. Usually the Mrs. drives it, but lately I've been driving it and noticed significantly clunking coming from the front driver's side. It's most prominent at slow speeds while turning over uneven surfaces such as entering the driveway, etc. I had previously tried the fix recommended by a TSB (re-tighten the nut on the strut rod) with no affect. Saturday I jacked up the car, wiggled the tire, and immediately discovered that the lower ball joint on the driver's side is worn and has significant play. A visit to a local dealer confirmed the lower ball joint is shot and is the source of most (if not all) of my noises.

I'm amazed that the ball joint on a vehicle of this age has failed, especially on a $40k+ vehicle when it was new. The service tech sited the textbook "out of warranty..blah blah", however he did try calling his Honda rep to see if there's anything that they will do for me. This is a major safety issue in my mind, so I intend to contact Honda NA to see if they agree and will do anything for me.

I apologize if this seems off topic, especially given the part number info provided by EE4Life that indicates 2011 & some 2012 Ody's have different strut assemblies than the newer vans. I suspect many of you don't have the same issue since even a barely competent dealer tech should be able to find a bad ball joint....
 
#205 ·
Ball joint failure at 50K miles!!?? It must have been not greased during manufacture. Was the boot torn at all?

Dave
 
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#206 ·
EE4Life said:
Honda released TSB 14-016 - Pop or Clunk From Front End When Driving Over Bumps In Cold Weather.

See the 2012, 2013 and 2014 TSB sticky threads for details.

http://www.odyclub.com/forums/54-20...1-odyssey/150799-2012-honda-odyssey-technical-service-bulletins.html#post692684

http://www.odyclub.com/forums/54-20...1-odyssey/155798-2013-honda-odyssey-technical-service-bulletins.html#post732593

http://www.odyclub.com/forums/54-20...1-odyssey/167794-2014-honda-odyssey-technical-service-bulletins.html#post824370
Click to expand...
I called 2 local dealers and gave them TSB number and they couldn't locate it in their system. Also, called America Honda and left a message to a guy who I was working previously on the same issue and left him a message. Hope he calls me back tomorrow.
 
Discussion starter · #207 ·
Well, I just talked to the Honda Canada person who is taking care of my case (multiple problems including the one discussed here) and it seems he needs more time to resolve this issue. When I mentioned that a TSB was just issued for the problem, he was evasive and said he just wanted to make sure the repair would work this time, and not be a band-aid solution, like when they glued the bump stops which did last.

This is rather strange because the March 21, 2004 TSB (14-016) does call for “Remove and disassemble the strut assembly and install the new bump stops with an approved adhesive”.

In any case, I am pretty sure I have seen some bump stops replacement video where no adhesive was used. Anybody knows if gluing bump stops is a normal procedure?

I hope that Honda is not trying to get rid of a warehouse full of defective bump stops by gluing them into place... :no:
 
#208 ·
EE4Life said:
Honda released TSB 14-016 - Pop or Clunk From Front End When Driving Over Bumps In Cold Weather.

See the 2012, 2013 and 2014 TSB sticky threads for details.

http://www.odyclub.com/forums/54-20...1-odyssey/150799-2012-honda-odyssey-technical-service-bulletins.html#post692684

http://www.odyclub.com/forums/54-20...1-odyssey/155798-2013-honda-odyssey-technical-service-bulletins.html#post732593

http://www.odyclub.com/forums/54-20...1-odyssey/167794-2014-honda-odyssey-technical-service-bulletins.html#post824370
Click to expand...
I called 2 local dealers and gave them TSB number and they couldn't locate it in their system. Also, called America Honda and left a message to a guy who I was working previously on the same issue and left him a message. Hope he calls me back tomorrow.
 
#209 ·
So,

They changed the control arm on the left side. After speaking to the Honda Canada tech we drove a new 2014 vs my van and for the most part the same suspension noise was audible from both vehicles. The 2014 did sound a bit more dampened but that is likely because it's brand new and still hasn't settled.

At this point the whole situation has me depressed. Basically there is nothing Honda Canada can do to resolve this at this time. As consumers we just need to deal with the fact that we will hear this noise coming from our suspension.

Had I known this I would have likely not purchased this vehicle.
 
#210 ·
Gandaman said:
So,

They changed the control arm on the left side. After speaking to the Honda Canada tech we drove a new 2014 vs my van and for the most part the same suspension noise was audible from both vehicles. The 2014 did sound a bit more dampened but that is likely because it's brand new and still hasn't settled.

At this point the whole situation has me depressed. Basically there is nothing Honda Canada can do to resolve this at this time. As consumers we just need to deal with the fact that we will hear this noise coming from our suspension.

Had I known this I would have likely not purchased this vehicle.
Click to expand...
Was it the black EX-L Navi with truffle interior that they have on the lot? If so, that's the one I test drove and commented about.
 
#211 ·
OttoEnthusiast,

It wasn't the same EX-L. This was was right off the truck and not even PDI'ed.

I've driven it for just a little over 80km now and I don't hear the metal on metal tang anymore. There is still the "clunk" sound coming from both sides. Like I said before, all of the Odyssey's I've tried do this with varying degree and decibel level. I'm not happy about it but there isn't much they can do until enough people complain and they engineer a better part.

Had I known this I would of strongly entertained Toyota and maybe even Nissan.
 
#212 ·
Hello Guys,

Update from my repair: we have put at least 500km on the van since the front suspension repair and the noises have not come back. And it's not like winter went away or anything...
 
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#213 ·
Gandaman said:
So,

They changed the control arm on the left side. After speaking to the Honda Canada tech we drove a new 2014 vs my van and for the most part the same suspension noise was audible from both vehicles. The 2014 did sound a bit more dampened but that is likely because it's brand new and still hasn't settled.

At this point the whole situation has me depressed. Basically there is nothing Honda Canada can do to resolve this at this time. As consumers we just need to deal with the fact that we will hear this noise coming from our suspension.

Had I known this I would have likely not purchased this vehicle.
Click to expand...
Can't you let the vehicle sit in their service shop for few more days and claim 'Lemon' law?
 
#216 ·
davedrivesody said:
Ball joint failure at 50K miles!!?? It must have been not greased during manufacture. Was the boot torn at all?

Dave
Click to expand...
I know! I agree with you that there must have been something special about this one since it failed so quickly. Honda chipped in for 50% of the repairs, which got it close enough to what I would have paid to do it myself that I didn't want the hassle. It has been much better ever since the repair with only a little bit of noise, probably still more than there should be from a car this age, but definitely doesn't sound like something is failing.

Regardless, sounds like the cold weather is certainly a factor for the folks up north with little relief in sight. Best of luck guys!
 
#217 ·
Look like there is less actions with this thread as the weather getting warmer. I also noticed that the clunking noise also disappeared whithin the last 2 days. I would imagine this thread will pick up once again this coming winter.

Also, I took a ride in a 2014 Ody during the winter time in Feb and it has fairly high mileage due to its use as a shuttle bus. However, I don't notice any similar noise even without the radio on. Trust me, I paid very close attention to it the whole trip. Maybe the problem already resolved on the 2014 model?
 
#218 ·
An update on my repairs.

Yesterday I took my '14 EXL Navi to the dealer for the service bulletin that was mentioned previously. They ordered everything except for the glue. Service manager promised me today that my van will be ready today. Will keep all updated if trouble goes away.

Been back to the dealer 5 times already in the past 45 days since bought new. I had VW before this Odyssey and only been to VW service dealer for it's regular maintenance visits, never issue with the vehicle. Now I feel like switching back to VW.

Will be looking on the information about Lemon Law here in IL if the trouble doesn't go away.
 
Discussion starter · #219 ·
Update:

Honda Canada seems to be interested in fixing at least some of the problems plaguing my vehicle. Here, I will only address the suspension problem. I had an appointment at the dealership today which was set up by Honda Canada and here is what was done for the suspension problem:

- According to the Service Dept Director, there was a part that was not put back in place properly the last time they worked on the suspension (when they said they glued the bump stops with urethane) and this was repositioned properly. I have no clue what part he was referring to.

- Both bump stops were replaced.
According to the invoice: part 51722-SHJ-A02, Ref # 12 on this page:
Honda online store : 2014 odyssey front shock absorber parts=

- They did a realignment.

The noise is gone and it seems like the front suspension works a little better too. I told the director that it was fine for now, but the real test will be next winter because it is starting to get warmer and the problem is certainly related to colder temperature.

We will see how it goes, but if they fixed what I think was the source of the problem (the bump stops not retaining their position in colder temperature) by replacing with identical parts, I really don’t see how this will solve anything permanently.
 
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