On Sunday I ordered a complete 3 set floor liner for my new van and was told they were in stock so should go out right away. I called today (Friday) to try and get a tracking number and was told they were not shipped yet but should go out in 6 business days. I told them I thought it was poor customer service to be so slow and they said that If i wanted them to ship quicker I could pay an extra $34.00. might be a good product but in my mind it will be ever marred by poor service practices.
Weathertech slow to ship.
jeffd
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On Sunday I ordered a complete 3 set floor liner for my new van and was told they were in stock so should go out right away. I called today (Friday) to try and get a tracking number and was told they were not shipped yet but should go out in 6 business days. I told them I thought it was poor customer service to be so slow and they said that If i wanted them to ship quicker I could pay an extra $34.00. might be a good product but in my mind it will be ever marred by poor service practices.
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I guess there's been a run on them lately, depending on what color you ordered as well, it seems... see the last pages of this thread here...
http://www.odyclub.com/forums/showthread.php?threadid=34119&perpage=15&highlight=floor+liners&pagenumber=7
I hope to order mine soon, also, but am waiting for the 'color swatches' to arrive so I can best decide between the black or the grey.
And it's ideal to go ahead and post your update in the thread you've already got going, rather than create a new one....
http://www.odyclub.com/forums/showthread.php?threadid=36121
http://www.odyclub.com/forums/showthread.php?threadid=34119&perpage=15&highlight=floor+liners&pagenumber=7
I hope to order mine soon, also, but am waiting for the 'color swatches' to arrive so I can best decide between the black or the grey.
And it's ideal to go ahead and post your update in the thread you've already got going, rather than create a new one....
http://www.odyclub.com/forums/showthread.php?threadid=36121
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Ordered a rear cargo mat for the 04 on the Canadian web site. Showed up at the front door in 5 days via regular shipping option. Now the distance from my house to the Canadian distributor location is only about 60 miles so that isn't outstanding service but it was acceptable.
I got the feeling most of the time was used in processing the order versus actual in transit time. What surprised me was the rather unsophisticated on line order and response set up.
I actually ordered on the weekend so I will cut them some slack but I would expect an automated bounce back email immediately upon ordering acknowledging the order and giving an estimated delivery date.
Love the mats and will buy a set for my father in law for Christmas
I got the feeling most of the time was used in processing the order versus actual in transit time. What surprised me was the rather unsophisticated on line order and response set up.
I actually ordered on the weekend so I will cut them some slack but I would expect an automated bounce back email immediately upon ordering acknowledging the order and giving an estimated delivery date.
Love the mats and will buy a set for my father in law for Christmas
After talking to 2 different reps. I get the feeling they have not a clue. I called this morning to get the tracking number and was told they could not give a tracking number because they had not been shipped and expected to ship within the next 6 days. I called back 1/2 hour later to cancel and was told I could not cancel because they did not know where the matts were in the shipping process. What do they have tin cans and strings. You would think for a company like this they would be on the computer. I asked when I would know the status and they told me next week. I find that unbelievable in todays world. What I find odd was both reps said if I wanted to pay 34.00 extra I could get them right away. That tells me something is not right.
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This is total crap. Their pretty ad in the car and driver shows a happy helpful staff surrounded by all the latest computer driven technology.
Call back, ask for a supervisor and get them to repeat their name so you can note it correctly. Then explain what you have gone through and ask for the status of your shipment.
If the answer is not satisfactory then simply inform them that you are calling the credit card company and cancelling the transaction.
There are other companies that will try and satisfy customers in order to do repeat business. I would mention the forum and how this type of poor service gets spread by word of mouth (word of computer ?) to an exponential number of potential clients.
As I said, I was really pleased with my experience and the product. If they give you a satisfactory answer, by all means keep going with the purchase, you will like the product.
Call back, ask for a supervisor and get them to repeat their name so you can note it correctly. Then explain what you have gone through and ask for the status of your shipment.
If the answer is not satisfactory then simply inform them that you are calling the credit card company and cancelling the transaction.
There are other companies that will try and satisfy customers in order to do repeat business. I would mention the forum and how this type of poor service gets spread by word of mouth (word of computer ?) to an exponential number of potential clients.
As I said, I was really pleased with my experience and the product. If they give you a satisfactory answer, by all means keep going with the purchase, you will like the product.
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Is that what all the lights on houses and shopping malls packed to the rafters is about ?
Yes it is Christmas time but that still does not change the fact that all they are looking for is a status on his order.
Where is it in your internal process?(ie packaged and waiting for pick up/ picked up by shipping company etc..)
what is the tracking number with the shipping company ?
I would be willing to cut someone some slack if they told me that it has completed processing and left the building with the third party company. Here is their tracking number and due to heavy Christmas volume we have been advised by the shipping company that delivery will take 5-7 days (or what ever).
Basic information that should be available from any company now a days.
As was noted it is kind of questionable that they kept asking him if he wanted to pay the courier rush up charge, even several days later. That tells me they haven't even "picked" the item off their shelves yet. One day to take the order and confirm the Visa number, another day to have someone get it from the inventory and stick it in the box and a final day to have the shipper show up. three days to get out the door seems logical if not even overly generous.
Yes it is Christmas time but that still does not change the fact that all they are looking for is a status on his order.
Where is it in your internal process?(ie packaged and waiting for pick up/ picked up by shipping company etc..)
what is the tracking number with the shipping company ?
I would be willing to cut someone some slack if they told me that it has completed processing and left the building with the third party company. Here is their tracking number and due to heavy Christmas volume we have been advised by the shipping company that delivery will take 5-7 days (or what ever).
Basic information that should be available from any company now a days.
As was noted it is kind of questionable that they kept asking him if he wanted to pay the courier rush up charge, even several days later. That tells me they haven't even "picked" the item off their shelves yet. One day to take the order and confirm the Visa number, another day to have someone get it from the inventory and stick it in the box and a final day to have the shipper show up. three days to get out the door seems logical if not even overly generous.
Brian, that is my feelings. Anyway I called them back today and they still said they did not know the status. I advised I was going to contact my credit card company and dispute the charge if I did not hear from them by days end. The rep advised I did not need to do that. A short while later they called and said the order had been cancelled and my visa would be credited back the money. Seems like they could have been able to do that on Friday. oh well.
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Sad that a company could not do what I consider to be basic service. Even if they had said during your phone call to order the mats that due to Christmas rush it would be approximately x weeks to get you your order, is that acceptable? At least then you could have made the choice and there would have been no hard feelings/bad press.
Oh well, lots of other mats out there (though I really like our weathertechs!)
Merry Christmas and good luck shopping.
Oh well, lots of other mats out there (though I really like our weathertechs!)
Merry Christmas and good luck shopping.
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292 Posts
VFR
What are the floor liners like? Looked a little more "industrial" than the deluxe floor mats we got but hard to tell what they look like installed in the van.
My front mats hold a lot of slush/moisture but there are a couple of spots where the salt still gets at the carpet. (A friend owns a detailing place and said just use ultra hot water mixed with a lot of laundry soap and a stiff brush and it will get rid of those crusted up salt stains)
I know my cargo liner for the back isn't a perfect fit (didn't expect one either) but the floppy edges/gaps make it look a little less finished.
The big lip saved the day when the carton of milk in the grocery bag let go. Carpet or an old blanket just won't have cut it. Paper towels and fantastic cleaner and we were back in business
What are the floor liners like? Looked a little more "industrial" than the deluxe floor mats we got but hard to tell what they look like installed in the van.
My front mats hold a lot of slush/moisture but there are a couple of spots where the salt still gets at the carpet. (A friend owns a detailing place and said just use ultra hot water mixed with a lot of laundry soap and a stiff brush and it will get rid of those crusted up salt stains)
I know my cargo liner for the back isn't a perfect fit (didn't expect one either) but the floppy edges/gaps make it look a little less finished.
The big lip saved the day when the carton of milk in the grocery bag let go. Carpet or an old blanket just won't have cut it. Paper towels and fantastic cleaner and we were back in business
They were probably out of stock and didn't want to say so.
I ordered from them a bug deflector around the 10th for my Dad's CRV and it was on my porch 4 days later. I received a confirmation via e-mail that they processed my order and then an e-mail the next day with the tracking number.
I ordered from them a bug deflector around the 10th for my Dad's CRV and it was on my porch 4 days later. I received a confirmation via e-mail that they processed my order and then an e-mail the next day with the tracking number.
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I live 125 miles west of Chicago. Ordered Lampgards and front Floorliner. Lampgards arrived in 3 days and I asked FedEx driver where the other package was. She looked in her truck and said that was the only one. Waited 4 more days and called WT on a Friday. "Well, those (floorliners) ship out of our warehouse in Nebraska so they take longer" (I could picture her there in a cubicle, doing her nails and chewing 60 mph on her gum.) FedEx arrived about 1 hour later.
Call them and gripe. The delivery truck should arrive a short time later.
Ordered Lampgards for the wife's Element and the call taker, noting my area code, asked if I just wanted to drive in (suburban Chicago) to pick them up.
Call them and gripe. The delivery truck should arrive a short time later.
Ordered Lampgards for the wife's Element and the call taker, noting my area code, asked if I just wanted to drive in (suburban Chicago) to pick them up.
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Mine took almost a month. Some delay due to Weathertech and some due to the weather. Some due to my cheap shipping choice.
Initially they were out of material and mats and they had to make the mats. Took almost 2 weeks. Lady who takes the phone calls was really nice, I talked to her twice about my order.
My order was also delayed by a big ice storm they had. I was told it shut down shipping for most of the week. True? Hard to say, I took her at her word and had seen many reports and video on TV about the storms.
I also think the free shipping kills you as the Lady said once my item was ready it was placed behind the other higher priority shipping items.
Sounds like it may be a small operation or it is very busy and having trouble with the work load. Possibly the winter demand.
She did say they had an unual run on Odyssey floor mats. Mmm. Wonder where that came from.
Once the item did ship it only took two days to get here. I am very impressed with the mat and while it did take a long time to arrive, it was well worth the wait.
Initially they were out of material and mats and they had to make the mats. Took almost 2 weeks. Lady who takes the phone calls was really nice, I talked to her twice about my order.
My order was also delayed by a big ice storm they had. I was told it shut down shipping for most of the week. True? Hard to say, I took her at her word and had seen many reports and video on TV about the storms.
I also think the free shipping kills you as the Lady said once my item was ready it was placed behind the other higher priority shipping items.
Sounds like it may be a small operation or it is very busy and having trouble with the work load. Possibly the winter demand.
She did say they had an unual run on Odyssey floor mats. Mmm. Wonder where that came from.
Once the item did ship it only took two days to get here. I am very impressed with the mat and while it did take a long time to arrive, it was well worth the wait.
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751 Posts
When one goes to the weathertech floorliner page now for the '05+ Odyssey, for EVERY color, all three rows, it now says
** "Due to the popularity of this product please expect 10 - 14 days for delivery" **
Wonder if we all missed a great chance at a huge group buy??
** "Due to the popularity of this product please expect 10 - 14 days for delivery" **
Wonder if we all missed a great chance at a huge group buy??
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