Thats horsh*t if the repair is needed during the original warranty period, you get a car.Yes it is covered but the aggravation factor is not. I bought an extended warranty through Honda that gives me five days of car rental. The first dealer I went to said that they could appeal to Honda but the dealership itself would not commit to providing a courtesy car if the transmission didn't arrive on a timely basis or it was back ordered. I told them that if they wanted the warranty work I needed a car. Bad business decision on their part because they have lost my business for good. I am having it towed to another dealership tomorrow who have committed to putting me in a vehicle for as long as they need my van after they do their own diagnosis and agree it needs a new transmission.
Fully agreed. What's sad is the inconsistent attitude among dealers. Some will go to the horizon for you while others require that you contribute to the their favorite charity entitled, "Honda dealers without yachts!" The only consistency is that dealer service will vary !Sounds like you made the right decision and went to a dealer who goes above and beyond for the customer. The first dealership didn't do anything wrong as they were following the guidance of the extended policy, but lost a customer for only doing the minimum. Mind you, Honda is not required to give you a loaner for any warranty work if you do not have an extended warranty...even if the vehicle was bought yesterday and only has 10 miles on it. When you buy the vehicle, you agree to that contract. Usually dealers will have a few vehicles dedicated as service loaners but are not required to.