Of course he said he couldn't replicate the problem, it is already a fact that they never heard any one else that has had this identical problem. Let's face it, Honda will never admit any of it and never will. It's called plausible denial.I have the same issue with my 2019 Ody EX-L with around 19,000 miles. I've had it for a while and dealer said they couldn't replicate.
Going to try to bring the Service Bulletin 19-124 and see if the software update works.
I begin to wonder not just for Honda, but all the other companies that produce these vehicles that cannot reproduce the problems. This sounds more and more like we need to get our Congress in the US to come up with a bill and make it a law that when more than X amount of vehicles have problems in the original warranty they have to repair the said problem. This needs to be done in a quick way so the car lobbyist can't persuade those in Congress to look at it their way. It's just so rediculous for them to say such things, even though they have been told by their upper management at Corporate office to say we could not reproduce these problems, even though thousands of people say we have that problem. I know it is so hard to start something like this but it has to start somewhere.