[ZombieOdy]

Hey Ody Forum members,

I have a 2020 Odyssey with a never-ending computer glitching problem. As I'm sure some of you are familiar with, it has consistently had the crackling/popping noises, screen shutting off, blu-ray shutting off and in cabin monitor shutting off as well. I assumed I would be getting a safe, RELIABLE, Honda product for my family and splurged on this almost 50k dollar which has turned into a nightmare. The car has been in and out of the dealer so many times, it has received the full BUS Harness system replacement and STILL these problems persist. The dealer and Honda basically tell me I'm SOL because despite the problems - there are no shut down codes being recorded by the computer anymore.

TL;DR My question is this: Is there something I can do (legally, within the confines of the system as it was meant to be used) to make my system more likely to fail in such as way that the computer records the shut down and the technicians at the local Honda dealer have something to go back to Honda with? I'm pretty desperate for help and out of options with this car.

Any other tips, input, advice etc. would be immensely appreciated. Thank you in advance.

-Frustrated Odyssey owner.

 

[zooropean]

Hey Ody Forum members,

I have a 2020 Odyssey with a never-ending computer glitching problem. As I'm sure some of you are familiar with, it has consistently had the crackling/popping noises, screen shutting off, blu-ray shutting off and in cabin monitor shutting off as well. I assumed I would be getting a safe, RELIABLE, Honda product for my family and splurged on this almost 50k dollar which has turned into a nightmare. The car has been in and out of the dealer so many times, it has received the full BUS Harness system replacement and STILL these problems persist. The dealer and Honda basically tell me I'm SOL because despite the problems - there are no shut down codes being recorded by the computer anymore.

TL;DR My question is this: Is there something I can do (legally, within the confines of the system as it was meant to be used) to make my system more likely to fail in such as way that the computer records the shut down and the technicians at the local Honda dealer have something to go back to Honda with? I'm pretty desperate for help and out of options with this car.

Any other tips, input, advice etc. would be immensely appreciated. Thank you in advance.

-Frustrated Odyssey owner.

You should be receiving a letter from Honda-they finally admit to the crackling problem.

They mention the MOST connectors. This is what I had fixed on our 2019 about 6 months ago after spending a lot of time going back and forth with our dealer.

Since the repair the crackling sound, Network Communication Lost message and random reboots of the infotainment system have all stopped.

There's another post on here which I believe has a scan of this letter.

 

[Gellybears]

Random question semi-related to the infotainment issues. Did your dealership take your car for a test drive when assessing the issues with the infotainment system? My dealership claims they had to drive the car around to "test" the issue. This is after I showed them the video I recorded of the the popping, crackling noises. Just wondering if that is standard. Thanks in advance!

 

[ZombieOdy]

Random question semi-related to the infotainment issues. Did your dealership take your car for a test drive when assessing the issues with the infotainment system? My dealership claims they had to drive the car around to "test" the issue. This is after I showed them the video I recorded of the the popping, crackling noises. Just wondering if that is standard. Thanks in advance!

Hi, yes that seems to be standard practice. Even if they hear the crackling in person, if it doesn’t show up as an error code in the cars computer then there is nothing they can do - as was the case with mine once or twice. If your car is like mine - I would keep taking videos, collect paperwork from your visits to the dealer for repairs and contact a lemon law specialist firm in your state. It’s a pretty easy process and honestly Honda is well aware of this issue at this point.