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33 Posts
I just wanted to keep this topic alive and let people know that Honda is still having the paint problems with the Sterling Silver color.
I took delivery of my 2001 SS EX on August 21 and noticed some dark swirls on the passenger door and rear quarter panel a couple of days later as I was drying the van. They are only visible under certain lighting conditions and at certain angles.
I have contacted the service manager at a local dealer (not the one I bought it from) and he said that I would have to work through the Honda rep. I have also mailed letters to American Honda Customer service as well as to the Vice President of Auto Sales who sent out the customer satisfaction survey. I have yet to receive any response from American Honda directly regarding my request for a replacement.
I have been offered to have it re-painted under warranty by the dealer, but I will not accept that.
Just a big FYI if you're ordering Silver. Please check it from many different angles and it might be helpful to have them pull it inside their shop to look at it without sunlight.
Andy
I took delivery of my 2001 SS EX on August 21 and noticed some dark swirls on the passenger door and rear quarter panel a couple of days later as I was drying the van. They are only visible under certain lighting conditions and at certain angles.
I have contacted the service manager at a local dealer (not the one I bought it from) and he said that I would have to work through the Honda rep. I have also mailed letters to American Honda Customer service as well as to the Vice President of Auto Sales who sent out the customer satisfaction survey. I have yet to receive any response from American Honda directly regarding my request for a replacement.
I have been offered to have it re-painted under warranty by the dealer, but I will not accept that.
Just a big FYI if you're ordering Silver. Please check it from many different angles and it might be helpful to have them pull it inside their shop to look at it without sunlight.
Andy