dMax said:This is big! My salesman called me 3 days after the sale to make sure everything was OK and to see if we had any questions. The sales manager called after one week to make certain I was satisfied with the car and with his salesman. Somebody (probably an assistant) from the dealership called one month later to make certain I had received follow-up that made me feel comfortable that I was being "looked after".
The salesman told me if I ever needed a last-minute service appointment when none was available that I should call him and he would try to pull a string. It doesn't matter if I never need him to or even if he can't get it done - it's an example of him offering a little service that I appreciate considering I bought a car that he really did nothing to "sell".
A last, specific piece of advice would be to hang out on this forum for awhile. The people here know more than any salesman I've ever encountered. Thanks to my sucking up the collective wisdom presented here I know that I can go "toe-to-toe" with many salespeople.
'02 GG EX-L w/fog lights
[This message has been edited by dMax (edited 01-29-2002).]
Make sure you don't tell your customers that customer loyalty doesn't mean anything. I had a floor manager at a local dealership tell me that customer loyalty is not that important. When I told his management about what he said, they were not very happy.