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<ul>[*]<u>Honesty is most important</u>[*]Improved product knowledge - know how everything works, specs, warranty, breakin period, etc.[*]No selling out a car from under a buyer because a new buyer will pay more[*]If you say you are going to call and inform the buyer about the status of the order, then do it[*]If you don't know something, say so, don't make it up[*]Provide a copy of the dealer's checklist when the buyer picks up the car[*]Encourage the buyer to do the pickup during daytime, to better see any visible problems[*]Don't lean on the customer to give you an all 5 rating in the phone survey[*]Keep your own record of the stereo security code in case the buyer loses his[*]Point out how to get to the spare tire[/list]
 

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<font face="Verdana, Arial" size="2">Originally posted by groupset:
...A new automobile is usually the second most expensive purchase a person will make in life (a house being the first)...</font>
FWIW, vehicles actually cost us more
than houses.

After a several years we can usually sell the house for more than we paid, but vehicles only lose value.

Many people have made a large part of their retirement money from their houses but very very few have retired on the vehicle profits.

The cost of the many vehicles we consume over our lifetime are an expense while a house is usually an investment.

Regards,

Maugham<font color="#f7f7f7">


[This message has been edited by Maugham (edited 01-29-2002).]
 

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<font face="Verdana, Arial" size="2">Originally posted by Tim L:
...Has anyone actually looked at the profits made on groceries, clothing, drugs, Doctors or lawyers offices, appliances? But we don"even think to negotiate those...</font>
Actually, prices for all those items you mention (and more!) are highly negotiated, but in a different way.

If you want to pay less for appliances, just shop around. There are hundreds of places that sell the same dish washers within 30 minutes of where I live.

The same is true for most consumer items. I buy beef at one store, fish and chicken from another, vegetables from a third, and milk, eggs, and other bulk items at Sam's Club.

For items with so many sources, negotiating means going to the next shop.

This summer I bought a top-rated refrigerator at Sears for a great price. I told the Sears salesperson I was just price shopping and that I'd rather do business with them but that Best Buy had the same refrigerator for a certain (much lower) price. The salesman offered to match that price, without having any proof.

Doctors and dentists? Most of them participate in PPOs, HMOs, Medicare, etc., and have to negotiate with them as well as with insurance companies.

The difference with autos is that there are fewer alternative stores. In that same 30 minute drive where I can find hundreds of sources for an appliance, there are only six Honda dealers.

The scarcity of suppliers is why we negotiate differently with auto dealers than we do for eggs. We do negotiate for everything, though.

Auto dealers generally fear internet sales, so much so that in some states, laws have been enacted recently to prevent manufacturers from selling directly via the internet. I believe that consumers should fight these laws. Maybe it is time for auto sales to join the 21st century. Dealerships would become delivery and repair shops only.

Regards,

Maugham

[[
dismounting soapbox
]]
 
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