Electrical speaking, the window motor is what controls the function of the window to go UP or DOWN. Right? Generally, there is power or no power, right? In this case there is power going to that motor because I can hear it trying to move the window. However the window is not responding, as intended, by going up and down. This leads me to believe the window slipped out of place or there is a crack that is not visible to the eye because the window is down.
In regards, to the trim, how does one remove the trim?