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As long as you have proof in writing, (it should be itemized on your Bill of Sale) that you paid for something and did not receive it, the dealer has to make good on the contract. Mistakes happen, show them what you paid for and let them fix it. Unless the warranty company lost the papers, they do not have to agree to anything. Even then, it the dealer's issue to take up with them - not you.

A fair resolution is that you get what you paid for. If that is not possible then you get a refund plus interest. This is subject to local laws.

Good luck and don't stress out.
 
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