[warning dealer rant ahead]
let me just start by saying that I know I have a negative outlook on dealers in general. I have been screwed over so many times by any brand of dealer in my area that I am completely jaded and I know it skews my view of things. But some things are just so blatant that they make me see red.
My power steering has the "steering wheel is hard to turn quickly at low speeds" problem (most recent warranty extension) I have been ignoring it, figured I would eventually put in an aftermarket pump and new reservoir when I had a chance, but since it was a warranty extension, why not just let Honda do it. :huh:
D
So I took it to the dealer today, explained everything, the service writer guy asked me like 6 times if I was sure I had the problem, I said yes, I am sure, I pulled out the TSB 10-069 and explained that I went over it and my steering has the same issue a friend of mine had and he had his replaced and his is better, they agreed to replace it. I also needed a state inspection done, he agreed they could do that no problem.
I leave the van and go to work (I work about 1/2 mile down the road from the dealer). My phone rings about 20 minutes later, BIG SURPRISE!, the dealer has $500 worth of additional work that needs done to my van. I am laughing at this point, in the 10 times I have taken my van to this dealer, they ALWAYS find at least $500 worth of stuff that MUST BE DONE OR I WILL DIE driving it.
The service guy lists off his list of **** that I need to pay a 2000% markup for, and he gets to power steering fluid flush $200. I am like WTF :huh: :huh: ???
You are doing TSb 10-069 and the flush is part of it. He says no it isn't, I say, I have the TSB in front of me let me read it to you. I get to the detail of he key points in the flush and he says no, the TSB does not say that :huh: :huh: :huh:
I stop arguing because I am not getting anywhere, I tell him to perform the warranty stuff and don't do anything that will cost me money.
I call Honda North America, explain my situation, explain TSB 10-069, the lady says yes, I agree with you, and the dealer is wrong, they need to perform the flush as part of the TSB. She said they would call the dealer.
About 1 hour later I get a call back, Honda North America telling me that TSB 10-069 has bee replaced by TSB 11-039 and Honda NO LONGER pays for the flush. If I want a flush done, I need to pay the dealer. My guess is the dealer told Honda I needed 11-039 and not 10-069, but no where can I find explicitly written that the 11-039 replaces 10-069 (actually when you read 11-039 it only applies to the 2005 model, mine is an 07, and 10-069 applies to all 05-10)
Which is it? which TSB is really in effect? Apparently it depends on the person you talk to.
Now here is my rant - HOW THE **** DO YOU REPLACE A PS PUMP AND NOT FLUSH ALL THE FLUID??? Honda, you suck, and you are your own worst enemy. Your crappy pump needs new fluid or it will just fail again, the cost TO YOU is very minimal to perform the flush. Having your dealer rip me off to the tune of $200 WHEN THEY ARE ALREADY REPLACING THE ****ING PUMP is CRIMINAL!! Charge me $20 if you want to be fair about it, you are already paying for 90% of it to be done, the labor is spent, what are a couple pints of fluid??? But noooo, to save $10 on each one and ensure it will fail again, you won't replace the fluid.
I am so furious at the blatant thievery of the dealer AND north American Honda on this issue that I can scream.
I am just asking for a fair deal, not to pay a 2000% markup on a service that is needed when a new pump goes in under warranty.
I think this Ody will be my first and last Honda, the entire Honda experience has left a very bad taste in my mouth, the taste of just ****ing me over for the pure sport of it and for their own pleasure. If I wanted that, I would have bought a BMW....
let me just start by saying that I know I have a negative outlook on dealers in general. I have been screwed over so many times by any brand of dealer in my area that I am completely jaded and I know it skews my view of things. But some things are just so blatant that they make me see red.
My power steering has the "steering wheel is hard to turn quickly at low speeds" problem (most recent warranty extension) I have been ignoring it, figured I would eventually put in an aftermarket pump and new reservoir when I had a chance, but since it was a warranty extension, why not just let Honda do it. :huh:
DSo I took it to the dealer today, explained everything, the service writer guy asked me like 6 times if I was sure I had the problem, I said yes, I am sure, I pulled out the TSB 10-069 and explained that I went over it and my steering has the same issue a friend of mine had and he had his replaced and his is better, they agreed to replace it. I also needed a state inspection done, he agreed they could do that no problem.
I leave the van and go to work (I work about 1/2 mile down the road from the dealer). My phone rings about 20 minutes later, BIG SURPRISE!, the dealer has $500 worth of additional work that needs done to my van. I am laughing at this point, in the 10 times I have taken my van to this dealer, they ALWAYS find at least $500 worth of stuff that MUST BE DONE OR I WILL DIE driving it.
The service guy lists off his list of **** that I need to pay a 2000% markup for, and he gets to power steering fluid flush $200. I am like WTF :huh: :huh: ???
You are doing TSb 10-069 and the flush is part of it. He says no it isn't, I say, I have the TSB in front of me let me read it to you. I get to the detail of he key points in the flush and he says no, the TSB does not say that :huh: :huh: :huh:
I stop arguing because I am not getting anywhere, I tell him to perform the warranty stuff and don't do anything that will cost me money.
I call Honda North America, explain my situation, explain TSB 10-069, the lady says yes, I agree with you, and the dealer is wrong, they need to perform the flush as part of the TSB. She said they would call the dealer.
About 1 hour later I get a call back, Honda North America telling me that TSB 10-069 has bee replaced by TSB 11-039 and Honda NO LONGER pays for the flush. If I want a flush done, I need to pay the dealer. My guess is the dealer told Honda I needed 11-039 and not 10-069, but no where can I find explicitly written that the 11-039 replaces 10-069 (actually when you read 11-039 it only applies to the 2005 model, mine is an 07, and 10-069 applies to all 05-10)
Which is it? which TSB is really in effect? Apparently it depends on the person you talk to.
Now here is my rant - HOW THE **** DO YOU REPLACE A PS PUMP AND NOT FLUSH ALL THE FLUID??? Honda, you suck, and you are your own worst enemy. Your crappy pump needs new fluid or it will just fail again, the cost TO YOU is very minimal to perform the flush. Having your dealer rip me off to the tune of $200 WHEN THEY ARE ALREADY REPLACING THE ****ING PUMP is CRIMINAL!! Charge me $20 if you want to be fair about it, you are already paying for 90% of it to be done, the labor is spent, what are a couple pints of fluid??? But noooo, to save $10 on each one and ensure it will fail again, you won't replace the fluid.
I am so furious at the blatant thievery of the dealer AND north American Honda on this issue that I can scream.
I am just asking for a fair deal, not to pay a 2000% markup on a service that is needed when a new pump goes in under warranty.
I think this Ody will be my first and last Honda, the entire Honda experience has left a very bad taste in my mouth, the taste of just ****ing me over for the pure sport of it and for their own pleasure. If I wanted that, I would have bought a BMW....
