It might be the rollers. There is a big roller replacement thread if you are a DIY type person. Check it out.
If it was the rollers would that explain why the door will not even work in manual? I wouldn't be so anxious at this time if the door still worked in manual mode, but it acts like it is locked in place.It might be the rollers. There is a big roller replacement thread if you are a DIY type person. Check it out.