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HondaCare offices are in California. So, you trying to call 'em at 8:00 AM Eastern means you're trying to call them at 5:00 AM their time. I have always had good luck getting a hold of 'em after 10:30 AM Eastern so that would be 9:30 AM your time if I am not mistaken. Try again that time and you should be able to get a hold of someone.
Dealers in the past have made mistakes where they send in the wrong VIN so the warranty is on a different van and not yours. Its a mistake and it can be corrected quite painlessly.
I recommend double checking the VIN on the booklet/card you got and comparing it with the actual VIN of the vehicle and be armed with that information when you do make the call.
In general, I have not had trouble reaching Honda or HondaCare the few times I have tried to call 'em.
Dealers in the past have made mistakes where they send in the wrong VIN so the warranty is on a different van and not yours. Its a mistake and it can be corrected quite painlessly.
I recommend double checking the VIN on the booklet/card you got and comparing it with the actual VIN of the vehicle and be armed with that information when you do make the call.
In general, I have not had trouble reaching Honda or HondaCare the few times I have tried to call 'em.