Joined
·
9 Posts
Bought a 2008 LX from Honda of Mckinney on June 29th. Dealership kept bragging about being number 1 dealer in TX.
The day after we buy the vehicle we pull into a Braums and barely - I mean barely, rub the curb. I get out to look at the bumper expecting to have scuffed the paint - instead I find both corners of the bumper have about 4 inch tears in them. Upon closer inspection I see the bumper has previously been repaired and about a 1/4 inch of bondo is visible. Yes bondo - not plastic repair.
Whoever repaired this bumper previously did really shoddy work. Didn't even remove the bumper to paint it as there is white underspray underneath on the engine shields, on the lower bumper grilles, and upon closer inspection can feel overspray all over the fender and hood.
My wife takes the vehicle back to the dealer requesting they replace the bumper since it is a " certified " vehicle and we just bought it less than 2 days before. They pull it around and start trying to repair the bumper. My wife calls me to tell me they are trying to repair it instead of replace the bumper.
I end up calling the salesman we bought it from and explaining that I work in the auto industry and know that due to the prior repairs that were done on the vehicle the bumper is not going to repair well and would like them to replace the bumper with a new, aftermarket, or reman bumper. The salesman refused to do anything, so I requested to speak with a manager.
Explained the situation to the manager and he did not want to replace it either! I finally offered to pay $200 towards the repairs if they would cover the rest. Finally he agreed. About 10 days later we take the bumper in to have it fixed. My wife drops it off and gets a loaner vehicle. When I arrive home that evening after she had already picked it up I find that the color match is horrible and we now basically have a 2 tone van.
Extremely frustrated with the results, especially considering I even paid $200 towards the repairs since they didn't want to take care of the problem in the first place. You would think they would have made the attempt to fix the problem correctly instead of just painting the bumper and slapping it back on the car without making sure it was even remotely close to matching.
HORRIBLE HORRIBLE Experience. For bragging about being the #1 dealer in Texas - they sure don't care about good customer service.
Here's a picture of what the bumper looks like.
The day after we buy the vehicle we pull into a Braums and barely - I mean barely, rub the curb. I get out to look at the bumper expecting to have scuffed the paint - instead I find both corners of the bumper have about 4 inch tears in them. Upon closer inspection I see the bumper has previously been repaired and about a 1/4 inch of bondo is visible. Yes bondo - not plastic repair.
Whoever repaired this bumper previously did really shoddy work. Didn't even remove the bumper to paint it as there is white underspray underneath on the engine shields, on the lower bumper grilles, and upon closer inspection can feel overspray all over the fender and hood.
My wife takes the vehicle back to the dealer requesting they replace the bumper since it is a " certified " vehicle and we just bought it less than 2 days before. They pull it around and start trying to repair the bumper. My wife calls me to tell me they are trying to repair it instead of replace the bumper.
I end up calling the salesman we bought it from and explaining that I work in the auto industry and know that due to the prior repairs that were done on the vehicle the bumper is not going to repair well and would like them to replace the bumper with a new, aftermarket, or reman bumper. The salesman refused to do anything, so I requested to speak with a manager.
Explained the situation to the manager and he did not want to replace it either! I finally offered to pay $200 towards the repairs if they would cover the rest. Finally he agreed. About 10 days later we take the bumper in to have it fixed. My wife drops it off and gets a loaner vehicle. When I arrive home that evening after she had already picked it up I find that the color match is horrible and we now basically have a 2 tone van.
Extremely frustrated with the results, especially considering I even paid $200 towards the repairs since they didn't want to take care of the problem in the first place. You would think they would have made the attempt to fix the problem correctly instead of just painting the bumper and slapping it back on the car without making sure it was even remotely close to matching.
HORRIBLE HORRIBLE Experience. For bragging about being the #1 dealer in Texas - they sure don't care about good customer service.
Here's a picture of what the bumper looks like.
