Honda Canada is very unhelpful. I have spoken to the same customer service rep. three times. Quite frankly, I don't know what her role is because she is unable to provide any help or information. I know that the van is made in Alabama and I can't understand why Honda Canada can't or won't get information from the factory in Alabama as to when the van will be ready. If I didn't really need a minivan, I would cancel the order. I drove a Chrysler and I didn't like the drive and I looked at the Toyota but I didn't like the safety rating.