[jmj344]

2011 Honda Odyssey

I am posting a section of another frustrated owner's suggestions on what to do to make Honda take responsibility. Please pass this along...

Whether you contact your Honda dealer service department or not (and whether you bring it in for service or not), I and many other Odyssey owners STRONGLY recommend that you call or otherwise contact Honda's corporate Customer Service and let them know you are experiencing this problem and that you fully expect Honda to investigate and develop a fix to this design defect:

American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746

Tel: (800) 999-1009 (press 7 to report a problem)

In doing this you will get your problem on record (they will give you a "case number") and you will add to the growing list of customers who find the current corporate response by Honda to be unacceptable. Be sure to let them know that you view this as some kind of defect with the vehicle and I would also encourage you to also let them know how disappointed you are in the fact that Honda's quality / customer service reputation can no longer be trusted or held in such high regard.

If you wish to go even further, tell the customer service representative that although you appreciate their taking the time to record your complaint and provide a case number, you wish to "elevate your customer service complaint" by having a regional customer service manager at American Honda contact you back to discuss the status of this complaint and what you expect American Honda to do about it. Remember, you paid a LOT of money for a brand new Honda Odyssey vehicle that should not be experiencing this kind of problem!

 

[NasaMoose]

Any info for the Canadian Customers.

I called Honda Canada and was pretty much told to talk to the dealer.

 

[jmj344]

https://sites.google.com/site/hondalowbatterydefect/

 

[jmj344]

Sorry, this is all I have gathered so far. I am getting on every car forum I can and posting this information in the hopes that enough people make formal complaints and Honda takes some responsibility.

 

[NasaMoose]

I also think that is the only way Honda will do something, negative publicity. I was referred to my dealer, that had no idea. They had to call Honda Tech line, also very limited help to the dealer. The most "help" I got was from my Acura dealership.

I am stuck with constant beeping but the only leverage I have is to tell other potential owners to make sure that the BMS feature is something they can live with.

Forth and last Honda.

 

[oddy03]

I also think that is the only way Honda will do something, negative publicity. I was referred to my dealer, that had no idea. They had to call Honda Tech line, also very limited help to the dealer. The most "help" I got was from my Acura dealership.

I am stuck with constant beeping but the only leverage I have is to tell other potential owners to make sure that the BMS feature is something they can live with.

Forth and last Honda.

All vehicles have their issues. The low battery light is annoying, but I wouldn't not buy another Honda just based on this. Hopefully a TSB or work around comes out. The Acura MDX owners are still struggling with this since last year.

 

[McDonagh]

I gave my formal compliant today. The nice voice said that they will be notifying the dealership of this compliant.
Now what if I had a 1,000-3,000 mile vacation trip planned for this summer? I would have to least bring jumpers, purchase a triple A policy and cross my fingers.

 

[oddy03]

I gave my formal compliant today. The nice voice said that they will be notifying the dealership of this compliant.
Now what if I had a 1,000-3,000 mile vacation trip planned for this summer? I would have to least bring jumpers, purchase a triple A policy and cross my fingers.

I made a formal complaint as well, we'll see what happens... Since having the light come and go, my van has started totally fine, no problems. I just came from a 1,000+ vacation trip a few weeks ago, no problems and averaged a very nice 27mpg the whole trip.