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I have been trying for 2 days to update my Garmin navigation system on my 2020 Odyssey Touring. Garmin express typically doesn't work at all (comes up, then closes with error message), or operated to 50% then crashes. Tried on Windows 10 and on a Windows 7 virtual machine.

Garmin support via email was somewhat helpful (got me to 50%), but no cigar. My 2019 Garmin Express worked perfectly as recently as March 2022. But now it won't operate, requiring me to update to the new-and-improved-defective version.

Is there a way to use a smartphone to update the maps?
 

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@Knoble
No, the information you put on your memory stick is the only way to put it into the NAVI.
 

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If the garmin app failed when downloading 50%, then it seems some compatibility issue between the operation system and the garmin app.
Make sure the internet connection is good, and better use a wired connection.
Try a different known good USB, or a new USB drive.
Try garmin app on a Mac. Try a windows machine of friends.
Have a clean installation of the Windows operation system, and try Garmin the first thing after new OS is up and running.
 
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