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Discussion Starter · #1 ·
So I took my van in for service last night. The driver side rear window stopped working. It had been sticking for a couple weeks and then stopped.

The service advisor stated that the window was totally off its track, and said the tech was surprised it did not fall. The best way I can explain it (as I am not mechanically savvy) is that the window has something attached to it at the bottom with adhesive. Maybe some type of molding and clips to attach to the mechanical parts that hold it in place and make it go up and down. He said there is no repair procedure, that they can't just reattach the stuff at the bottom, that a new window would have to be installed. What sucks is that it is glass, something not covered by Hondacare. Total cost to replace would be $560.00.

He said he was going to call the warranty and tell them what is going on, that it is not the glass but what is attached at the bottom.

In reading my Hondacare, it states that things attached to non-warranty parts are not covered, so I am not hopeful. Specifically "fastening/securing hardware for non-covered components."

Again, I am mechanically challenged, so does this make sense to anyone? If it is not approved, could I have someone use some type of adhesive to reattach what is at the bottom of the window? It just seems crazy to me to replace glass that is not broken.
 

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I'd double check on the Hondacare Warranty. You are not replacing the glass but the hardware/mechanicals of the window function - am I correct?
 

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Discussion Starter · #3 ·
The dealer is claiming that they have to replace the glass, because of some type of molding and clasps/clips that is attached to the glass. The hardware is applied with some type of adhesive at the factory. So I'm guessing that it comes to them in one piece?
 

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Check with some local auto glass shops. Honda doesn't normally repair anything, They just replace parts. Sounds like a mounting bracket that is attached to the glass.
 

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Discussion Starter · #6 ·
Called a couple Auto glass shops. Harr's wants $239.63 and Buckeye wants $268.95 plus tax, both offering free mobile service. They both were aware of the molding and clips at the bottom of the glass, and would also not attempt a repair. But that is a lot less than the dealer who wants $560.00. The lady at Harrs was shocked at the dealer price, because she said that they would probably call them to do the replacement or one of their competitors.

The advisor is going for a goodwill. He said he called, with no luck, and then had me call, and I had no luck. The guy basically told me it was one piece, being glass, and it did not matter if it was the molding or clip. He said it was not his decision, or the dealerships, that the warranty did not provide coverage for glass. He said that some advisors think that if a customer calls they can override the contract, but he could not. Stated that the advisor or advisor supervisor would have to file for a goodwill.
 

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mattd said:
The lady at Harrs was shocked at the dealer price, because she said that they would probably call them to do the replacement or one of their competitors.
Which dealership are you working with?
 

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Discussion Starter · #9 ·
So here is what transpired. Honda agreed to cover 25%. However, according to the service advisor, since honda became involved, the price is $269.95. Then they will take 25% off that price, bringing it to $200.00. So the price came down from $559 to $270.00. I commented on the difference, and he became kind of aggitated.

When I brought it in I paid $90 for diagnostic. They agreed to roll this into the repair. Which is good. But I am not sure how I feel about this dealer. They did file for goodwill, and they did agree to roll the $90 that I already paid. But to charge someone $559, just does not seem to be right. I don't know, maybe it was a mistake. He said originally it was a 4 hour job, but honda will only pay 1 hour.
 
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