I believe Adam means she should not go back to the dealer for any service (find another dealer). She should, however, go back to her dealer to demand her 270 dollar dealer prep and her $6.50 for battery fluid. That battery fluid trick hasn't been used since (Peter) Frampton Comes Alive was released. (that's about when sealed batteries were becoming standard. I have heard of a $60 dollar paperwork fee or documentation fee which most people just pay because it's only 60 bucks and they have you over a barrel. But 270 bucks is just getting greedy. have your daughter talk in person with the sales manager about how she was lied to about the battery fluid and also feels the dealer prep was just a way of inflating the cost of the van. She will most likely get half or more of her money back. By the way, tell her that when the dealer bribes her to give them a glowing customer survey that she should take the bribe, and then give the dealer the marks they deserve. By the way, this is not a huge offense on the dealers part, Adam has a point about how small the dollar amount is. Its just the principle of the thing when a person (especially a woman I hate to say) walks into a dealership and the sales dept. treats them like a lamb being offered up for slaughter. (end of rant)
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'91 Sentra SE-R
'57 Chevy Belair Sport Coupe.
If at first you don't succeed...so much for skydiving.