[Chuckgoldston]

Tailgate has been a sex picking up later today they replace the struts in the tailgate

 

[Chuckgoldston]

Tailgate has been a fixed picking up later today they replace the struts

Tailgate has been a sex picking up later today they replace the struts in the tailgate

 

[Braves21]

It has been taken care of corporate got back with me and said they would work with me. They replace the tailgate struts and supposedly it's working well now picking it up later today

 

[Braves21]

Yes that's what I did

So correct me if I don't understand what you posted. They are telling you it's not a tailgate issue it's the rear suspension and replace struts Wii lifts the whole rear end higher
Making tailgate higher. Wow
Nice , I will call corporate.

 

[Pjones]

It has been taken care of corporate got back with me and said they would work with me. They replace the tailgate struts and supposedly it's working well now picking it up later today

Can you post the part number of the tailgate struts that they installed into your van so others can request this modification also? Also, did you end up having to pay for this repair or did they cover it under warranty?

Thanks.


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[Braves21]

Can you post the part number of the tailgate struts that they installed into your van so others can request this modification also? Also, did you end up having to pay for this repair or did they cover it under warranty?

Thanks.


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The struts you guys are referring to are the lift supports on each side ?
I disconected mine and tailgate can't move any higher . I like the rear vehicle strut idea better.

 

[Dmako]

Correct me if wrong but title states EX , are there exposed lift gate struts?

As asked measurements before and after (or just after) key with what was done.

 

[smufguy]

The struts you guys are referring to are the lift supports on each side ?
I disconected mine and tailgate can't move any higher . I like the rear vehicle strut idea better.

Yes, the lift gate struts is what is being referenced here.

 

[Chuckgoldston]

So correct me if I don't understand what you posted. They are telling you it's not a tailgate issue it's the rear suspension and replace struts Wii lifts the whole rear end higher
Making tailgate higher. Wow
Nice , I will call corporate.

No it's the strut in the tailgate not the rear suspension.

 

[Chuckgoldston]

Can you post the part number of the tailgate struts that they installed into your van so others can request this modification also? Also, did you end up having to pay for this repair or did they cover it under warranty?

Thanks.


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It's now as high as 5 feet 11 in. Before it was only 5 feet 6 inches

 

[Hodna]

Thanks for the measurement, Chuck, but can you be specific as to where on the tailgate that you measured to? Did you go as close to the center as you could? I assume that's what you did. Thanks.

 

[Pjones]

Can you post the part number of the tailgate struts that they installed into your van so others can request this modification also? Also, did you end up having to pay for this repair or did they cover it under warranty?

Thanks.


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Any chance you were able to get the part number of the struts that they installed?

I’m also still curious if they were willing to cover this as a warranty repair.

Cheers.


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[Khikhi]

Anyone else had luck getting the tailgate fixed? I've emailed corporate(canada) last week but no response still.

 

[Hooman]

I have the same problem with my EX and took it to dealership for this issue... it seems that they just notice the problem! And they did nothing in regards of that! I brought it to dealer ship in North York Canada.

 

[TOscotty]

I have the EXACT same problem and it makes me want to consider selling the van. We looked at the EXL which has a much higher clearance, but because my wife didn't want the moonroof and wanted the velour seats, we decided on the EX and not the EXL. These vans are not as plentiful so they had to find one from a remote dealer. It wasn't until we both discovered the ridiculously low clearance that I returned to the dealer. The supervisor at the service department was quite surprised that there was such a difference in the clearance between the EX and the EXL, and he said there was no ability to make an adjustment on the tailgate.
So the theory that Honda wanted to lower the rear end for stability, but forgot the head clearance would be affected doesn't make sense since the EXL is still ok. I wish we could file a "class action suit" and make Honda come up with a fix. Traumatic Brain Injury (TBI) is a hot button item, and none of us deserve to continuously have to duck under the "non-power tailgate" to avoid repeat "Traumatic Brain Injuries". I'm thinking it may be best to "trade in" this van and get the EXL because this is a serious design flaw, and it's unlikely that Honda is going to voluntarily come up with a fix.

BTW if you own this van and think your speaker must be cracked because you hear a popping noise, I discovered the fix. Apparently if even one leaf or twig gets under your hood and lodges near the windshild wiper, there is an intake opening for the climate control system in the same location. So even a minor noise in that area gets transmitted into the cabin through the air intake opening and sounds really loud. After opening the hood,we cleaned the leaves out of there, and things went back to normal. In my opinion this also is a design flaw. It's easier to buy a "keyboard" cleaner than blows air out a can from Office depot and use that because the places where these leaves get lodged is not easily accessible even with a small tool.

rgrisoli, did you ever get anywhere on the hatch? I just bought a 19 ex and am frustrated with the same issue.

Additionally, I noticed your post on the popping noise. We are hearing a noise that seems to be coming from the front dash tweeter speakers, but oddly still happens even when the audio is turned off. Is that what you experienced?

Thanks!

 

[Pjones]

Tailgate has been fixed picking up later today they replace the struts in the tailgate

Did they cover this repair for you under warranty? I’m guessing the answer would be No but if they did then it would provide a glimmer of hope for everyone else who has already paid their good money with promises for a safe and working product in return.


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[Uber]

Guess I'll ump in on this thread after banging my head an hour ago.. Never had this problem with my 16 EX... Hoping for a fix ( Toronto Canada)

 

[Hodna]

Hi Uber,

I measured my 2018 EX. It's 5' 11" from the pavement to the bottom of the plastic skin on the bottom of the hatch where the latch mechanism resides. That's straight from the factory.
Of course, I had to have my dealer adjust the door so it would actually close. Before adjuments were made, 9 times out of 10, the "Hatch open warning" was displayed on the dash. The fine folks in Alabama couldn't figure out the quality control on this, among other things!

 

[Big Whitt]

As a first time owner of the Honda Odyssey EX trim 2019 I am extremely disappointed in the height of the lift gate. I have reached out to Honda Directly to complain about this issue. You can also email them at auto_customer_service@ahm.honda.com Please include your VIN number in your response is what I was told. I have a call into the dealership to see if anything can be done but don't expect much. I told them they could just give me a EXL and we can call it even? LOL I don't know what they could do. Hopefully they can find a solution to make this go higher. My husband and I are both 6'3"!

 

[Big Whitt]

Bypass the dealership and contact Honda corporate. The dealership won’t be able to do anything about it. The dealership probably didn’t even log the complaint with corporate when you brought it up with them.


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Any update?