Joined
·
1 Posts
I'm sharing this review to help others avoid buying from Honda. On January 20th, while traveling home from a quick family trip, my 2021 Honda Odyssey began to have mechanical issues. We were on a very busy highway with two of our small children in the backseat when the vehicle began to shake and slow down. We were forced to pull over, late at night, in the dark, to the shoulder of a busy highway. Cars were flying by us and our minivan was literally shaking and rocking with each passing car. All I could think about was our car being rear-ended and our children being injured, or worse killed.
We called Honda Roadside who informed us that even though my minivan was only 1.5 years old, we were not covered because we were over the mileage of the initial warranty (*by a small amount) and they could, for a charge, send a tow truck but was unable to help us to a safe location. Luckily, a good samaritan helped us get safely off the main road and to a local hotel. The next day, we brought the minivan to a local Honda Service Center, who informed us that our transmission needed to be replaced. Honda was willing to replace the transmission but it would take about a week to get the part and complete the job. Which meant, we needed to rent a rental car to get us back to the hotel and then back to our home, 4 hours away. We went and rented another minivan from Enterprise.
We now have a hotel bill for two days, the car rental fee for a week, and when the minivan was finally done being fixed, we then had to take off a day of work to drive 8 hours (4 hours there and 4 hours back) plus tolls and gas, to exchange the rental and minivan. Fast forward, we finally get in touch (after a thousand times being transferred and promised a call back) to a Honda USA representative who informs me that they will NOT cover the rental because we are out of the initial warranty and the most she can do is give us a $300 voucher for Honda services. Are you kidding me? We are now out the cost of the rental (almost $700), the hotel fees , tolls, gas, and a day of pay at work? How can Honda even consider this being a fair offer?
We leased a 2021 Honda odyssey because we thought it was a safe, reliable, family friendly vehicle and not only does your transmission go on a new vehicle but you don't even cover the cost of the rental needed due to your faulty product? Honda USA just lost our business. We had all intentions of sticking with them with our next vehicle but as soon as this lease is done, we are done with Honda.
Oh and lets not even talk about how I'm still waiting for a supervisor at West Babylon NY Honda to return our calls-months later or that I sent a certified letter directly to HONDA Corporate and did not even get a call or email back. Horrible experience! Will never recommend or use Honda again!
We called Honda Roadside who informed us that even though my minivan was only 1.5 years old, we were not covered because we were over the mileage of the initial warranty (*by a small amount) and they could, for a charge, send a tow truck but was unable to help us to a safe location. Luckily, a good samaritan helped us get safely off the main road and to a local hotel. The next day, we brought the minivan to a local Honda Service Center, who informed us that our transmission needed to be replaced. Honda was willing to replace the transmission but it would take about a week to get the part and complete the job. Which meant, we needed to rent a rental car to get us back to the hotel and then back to our home, 4 hours away. We went and rented another minivan from Enterprise.
We now have a hotel bill for two days, the car rental fee for a week, and when the minivan was finally done being fixed, we then had to take off a day of work to drive 8 hours (4 hours there and 4 hours back) plus tolls and gas, to exchange the rental and minivan. Fast forward, we finally get in touch (after a thousand times being transferred and promised a call back) to a Honda USA representative who informs me that they will NOT cover the rental because we are out of the initial warranty and the most she can do is give us a $300 voucher for Honda services. Are you kidding me? We are now out the cost of the rental (almost $700), the hotel fees , tolls, gas, and a day of pay at work? How can Honda even consider this being a fair offer?
We leased a 2021 Honda odyssey because we thought it was a safe, reliable, family friendly vehicle and not only does your transmission go on a new vehicle but you don't even cover the cost of the rental needed due to your faulty product? Honda USA just lost our business. We had all intentions of sticking with them with our next vehicle but as soon as this lease is done, we are done with Honda.
Oh and lets not even talk about how I'm still waiting for a supervisor at West Babylon NY Honda to return our calls-months later or that I sent a certified letter directly to HONDA Corporate and did not even get a call or email back. Horrible experience! Will never recommend or use Honda again!
