Honda Odyssey Forum banner

2011 - Distorted windshield?

40K views 85 replies 44 participants last post by  militarymom  
Re: windsheild and mirror distortion

stbdtack said:
I noticed distortion in the bottom corners of the windshield the day after I took delivery. P-poor quality; guess Honda is going south too. Having a lot of personal experience in the glass manufacturing industry, I know that there is no excuse for this other than substandard quality assurance. Probably the squeeze was on the get cars off the production line, and the supplier could not keep up with the demand for quality windshields. Maybe they are all being delivered to Kia? Too bad the Odys aren't made in Japan.

The driver side view mirror is really crappy. A piece of junk. Full of circus fun house distortion. I reported it (but not the windshield - see below) when I filled in the on-line survey I received from Honda a couple of weeks after taking delivery.

About the windshield- I took 2 long trips over the Holidays (TN to Charlotte, NC and TN to Destin, FL) and the windshield distortion did not bother me, except when making a sharp corner, as in a parking lot. I can live with that OK. But the mirror is driving me nuts and this will be my last Honda (my third) if Honda does not come through with a quality replacement, for free. I bought it at Rusty Wallace Honda in Knoxville, and will write him a nice letter about the huge drop in Honda quality and ask for a replacement mirror.

Mine was delivered with the inside door trim on the rear driver's side door opening incompletely assembled. Again, very poor QA on the assembly line. Same thing with the windshield washer spray nozzle on the driver side - it is loose. I just noticed the loose nozzle the other day. I would fix it myself, if I were not going to the dealer to have the door trim installed (probably less than a 60 second job if there is a skilled trim man there) and to enter my formal complaint in person to the service manager about the mirror.
You keep referencing poor assembly quality, but it sounds like you want your dealer to rectify it. I doubt you are going to get anywhere---because it really isn't the dealer's fault (the glass.) The question is whether yours is worse than anyone elses (I don't know.) If not, then the dealer isn't going to eat the cost of a new mirror that Honda won't pay for. If the dealer can convince Honda is should be a warranty repair, than you are in business...