[ripegraph]

Also just got the AT&T hotspot to work, after several calls with them. Two of the most userful calls are:
1. In the first call, I asked them nicely that I just have a VIN number and my dealership says there's no phone number or whatsoever associated with the car. The rep put me on hold for a long time, talked with their technical department and looked up the phone number for me. But she says that my car is already activated and should be good to get data connection in trial mode. (I know it's not working though.)
2. In my second call, I used the phone number I got in my first call, asking them to activate trial for that phone number. The rep says that I could just do it online. I told them that the att.com/honda website doesn't work. The rep asked for my att.com/honda username and password (which is a high security risk if att administrators need user credentials to check into their accounts), I complained with them that they shouldn't have needed my credentials, but they insisted that they want to reproduce the problem first. So I changed my password to 'xxxxxx' and let them go with it. After about 20 minutes on hold, telling them my VIN number and etc. again, and receiving several notification emails from AT&T, my trial mode is finally activated and I could see it on my AT&T portal, and it does work on my car now. I spent some more time with the rep trying to figure out why there's such bug on the AT&T website, and the rep says it's both a server issue and permission issue, so I think AT&T is really incompetent in fixing their server backend / database this time.

 

[allearia]

When I was doing the online setup for the trial in chrome, I got a message it could not be activated at that time. In frustration, I repeatedly clicked to button to resubmit, and to my surprise after about five tries it was successful. Seems like an issue with their website. I'm really glad because I hate calling for this stuff, generally an exercise in frustration before anyone actually pays attention to what you are saying.

 

[sukhivirk]

Hi Guys,
I have Honda Odyssey EX 2018. Can i get WiFi in my odyssey if yes how and from where. I called Honda from where i got my van they said it comes only with elite model. can somebody inculcate me option available for me. Thanks in advance

 

[adiscuss]

When I was doing the online setup for the trial in chrome, I got a message it could not be activated at that time. In frustration, I repeatedly clicked to button to resubmit, and to my surprise after about five tries it was successful. Seems like an issue with their website. I'm really glad because I hate calling for this stuff, generally an exercise in frustration before anyone actually pays attention to what you are saying.

I think AT&T may have fixed the 3GB Trial Hotspot for Honda already. I had been trying to activate multiple times in the last several days with multiple browsers (Chrome, IE, and Firefox) without success. Today, I tried it a gain and it worked the first time using FireFox. However, I notice one odd thing that the phone # is now changed to different numbers. So, if you still are not able to activate the 3GB Trial then give it another attempt.

 

[newbie7911]

I got the 3gb trial activated, but it doesn't seem to work? They advertise that you can have up to 7 devices connected, but I can't figure out how to connect just one. When I go to "connections" and then "direct wifi," it shows a long network name that appears to be my honda/att wifi. But it's locked and I don't know the password? Any ideas on how/if we can change the network name and the password? Or what the next step is after you've "activated" the 3gb/3mo trial?? Thanks!

 

[mntgoat]

You have to go into the hotspot app, use the name and password from there or set your own. Then go into your phone and connect to it.

 

[Hodog16]

Glad to hear people are getting it working. Ours is stuck on dealer demo and the dealer had no answers for me other than to call AT&T. I'll activate the trial when school starts as we'll be using the van much more then.

 

[newbie7911]

Glad to hear people are getting it working. Ours is stuck on dealer demo and the dealer had no answers for me other than to call AT&T. I'll activate the trial when school starts as we'll be using the van much more then.

If it helps at all, I tried on multiple browsers online and nothing worked. It only worked when I tried to log in on my cell phone and then deleted the vehicle and re-added it. Good luck!

 

[newbie7911]

You have to go into the hotspot app, use the name and password from there or set your own. Then go into your phone and connect to it.

You're amazing! Thanks so much =)

 

[bobpcfl1]

After several unsuccessful attempts to activate my AT&T hot spot and several calls to both AT&T and Honda support I was finally able to activate the account with the free 3-month trail. I went to the following site https://myvehicle.att.com/#/login where I had previously registered for the service. I logged in with my user name and password. That took me to the “my vehicle account dashboard” page where I had the option to “Add new vehicle.” I clicked on the plus sign and asked the make of vehicle, VIN # and Country (USA or Canada). I filled in the information and submitted. A few seconds later, I received a response saying the account had been set up for 3-free months of services at no charge. I finalized the order and that was it. Simple. I am just very surprised that neither AT&T on Honda support has not been able to help its customers in the process.

 

[mntgoat]

That's the same process I was doing but it would always give me an error. Eventually AT&T support got it working but it took weeks of emailing back and forward and getting escalated.

 

[supert]

After several unsuccessful attempts to activate my AT&T hot spot and several calls to both AT&T and Honda support I was finally able to activate the account with the free 3-month trail. I went to the following site https://myvehicle.att.com/#/login where I had previously registered for the service. I logged in with my user name and password. That took me to the “my vehicle account dashboard” page where I had the option to “Add new vehicle.” I clicked on the plus sign and asked the make of vehicle, VIN # and Country (USA or Canada). I filled in the information and submitted. A few seconds later, I received a response saying the account had been set up for 3-free months of services at no charge. I finalized the order and that was it. Simple. I am just very surprised that neither AT&T on Honda support has not been able to help its customers in the process.

Did you tested to see if it works? I just signed up going the same route and the dashboard show that "Warning: this vehicle do not have any data plan........." I'll test it later to see.

 

[mntgoat]

Mine did work but that also took several emails.

 

[curitibagarrett]

Did you tested to see if it works? I just signed up going the same route and the dashboard show that "Warning: this vehicle do not have any data plan........." I'll test it later to see.

I get the following error after signing up.

 

[lindseybp]

I've gone through the whole set up but when I go back to the "dasboard" it still says no vehicle registered?

 

[lindseybp]

Glad to hear people are getting it working. Ours is stuck on dealer demo and the dealer had no answers for me other than to call AT&T. I'll activate the trial when school starts as we'll be using the van much more then.

We have been using ours and the connection has been fine up until a week or two ago. Tonight I went into the ATT hotspot on the vehicle and mine says "Dealer Demo Mode" in yellow. Did you ever figure this out?

 

[cspring]

I was speaking to a Honda customer satisfaction rep the other day and she said this is a known issue for some vans. She said it had something to do with how the dealer setup the demo service on some vans which marked said vans wrong in AT&Ts database. Honda and AT&T are working together on a solution but there is no ETA yet.


Sent from my iPhone using Tapatalk

 

[jmw1480]

I was speaking to a Honda customer satisfaction rep the other day and she said this is a known issue for some vans. She said it had something to do with how the dealer setup the demo service on some vans which marked said vans wrong in AT&Ts database. Honda and AT&T are working together on a solution but there is no ETA yet.


Sent from my iPhone using Tapatalk

Thanks to the help Mac from Walsh Honda in Macon, GA provided in the separate related thread, I think I've found the problem area... so hopefully heading towards a documented solution! Bottom line: my car doesn't have an MSISDN assigned. Same as another case that apparently got resolved.

You can check yours in the "hidden" diagnostic menu. Mine's currently all zeros. See directions on where to look for yours in the aforementioned thread.

If anyone else is having the AT&T "service not available" in a Touring/Elite, can you please also see if HondaLink works when you push the blue button? Also see if you have a blank page under settings --> subscriptions --> HondaLink. I'm assuming the issues are related, and it makes some sense that they would be: it's like having a cell signal but your phone not knowing what to do with it (and vice versa) - so therefore having no service!

If this is the problem and it leads to a corrective action/fix, I'll make sure EVERYONE (HondaLink, Honda, AT&T, and of course the OdyClub) knows "how to"!

 

[jmw1480]

Can't get the AT&T service activated

The MSISDN issue was my problem. It was resolved with an over-the-air push (no dealership visit), and that fixed both my AT&T Hotspot and HondaLink problems.

 

[yannus]

My MSISDN is filled (not zeros) but I'm getting the same error. I got off the phone with ATT's support number that my phone listed for me to call and they said that mine should be working and that they will contact tech services then call me tomorrow evening. But, the long story, the first tech (sounds like she was in training), and knew exactly that my car was a 2018 odyssey without even asking, and that it should be active 48 after registering my car with att. However, the manager/QA manager came on the line and told me that it would only work at Least 48 hours after purchase so should be working by now. So, we'll see what happens. I'll update once mine has a solution.