It's still under warranty. If your dealer has any integrity at all, they should pick it up, fix it perfectly, and then explain why a brand new car just died in your yard. Not your problem. That's on Honda. Please let us know what they found.

 

Towing does not rely on dealer integrity.
In the US, this is how your warranty reads:

If your vehicle cannot be driven,
contact the nearest authorized
Honda automobile dealer for towing
assistance. You do not have to pay
for towing to the nearest authorized
Honda automobile dealer if the
failure is covered by any of the
warranties in this book.

You really should become familiar with your warranty book.

 

We bought a brand new 2022 Odyssey a few months ago. We took it to dealership to have a tire replaced (air leaks), we were told the battery was ok. Then drove it home, a few days later, car won’t start (we turned off DVDs and closed all doors before that). No light, no thing at all. We tried to jump battery without any luck, everything is completely dead, no emergency light. Any idea what we can do? Not sure how we bring it to dealership now either.

Verify:

1. Both cable connections to the battery are clean and tight.
2. Check the negative battery cable ground to the chassis. See this thread for why.
3. The cable to the battery connects through a current sensor. Could be that the current sensor is an open circuit.

 

@Carnovice00

The ODY has has this very problem with the 5th Generation (2018-2023). If, you have driven your ODY for limited miles and time in a day, it is not enough to charge your battery back up to full. You must each day that you use it drive a minimal of 30 minutes. A short hop to a grocery store/work/school for a few miles is not enough to sufficeantly recharge it to full capacity. If, this is not the problem the battery could be bad as well. Pleas when you respond for anything on the ODY Forumn state what ODY you have, such as a EXL or Touring or Elite... Thanks and welcome to the ODY FORUM.

 

@Carnovice00

The ODY has has this very problem with the 5th Generation (2018-2023). If, you have driven your ODY for limited miles and time in a day, it is not enough to charge your battery back up to full. You must each day that you use it drive a minimal of 30 minutes. A short hop to a grocery store/work/school for a few miles is not enough to sufficeantly recharge it to full capacity. If, this is not the problem the battery could be bad as well. Pleas when you respond for anything on the ODY Forumn state what ODY you have, such as a EXL or Touring or Elite... Thanks and welcome to the ODY FORUM.

Sorry, it’s Elite. I updated my original post.

I’m contacting the dealership later today and will update everyone. We contacted Honda roadside assistance yesterday but no one came.

 

Enough already.

 

I agree.

@Ted, if you intend to reply to the OP, perhaps a quote of their OP was on order to remove all doubt on who was responding to whom?

 

Sorry guys, I’m trying to get my warranty information. We bought extended 10 year warranty that included electronics. We don’t have the brochure for the warranty with us. When we took the car for tire replacement due to air leak (was around 3500 miles), we had to pay out of pocket and was also told there’s no roadside assistance for our vehicle. I have another Honda that has roadside assistance sticker so I’m aware of it and called them yesterday (no roadside assistance sticker on the Odyssey). We are trying to call dealerships and roadside assistance again.
Before this happened, we drove over an hour on freeway, then this happened 2 days later. We did notice low battery twice before our trip to dealership and asked them to check battery.

 

Sorry guys, I’m trying to get my warranty information. We bought extended 10 year warranty that included electronics. We don’t have the brochure for the warranty with us. When we took the car for tire replacement due to air leak (was around 3500 miles), we had to pay out of pocket and was also told there’s no roadside assistance for our vehicle. I have another Honda that has roadside assistance sticker so I’m aware of it and called them yesterday (no roadside assistance sticker on the Odyssey). We are trying to call dealerships and roadside assistance again.
Before this happened, we drove over an hour on freeway, then this happened 2 days later. We did notice low battery twice before our trip to dealership and asked them to check battery.

Forget the extended warranty. Isn't your brand new Odyssey within the factory bumper to bumper 3 years/36,000 miles warranty?

 

Some posts were deleted, hence the context for my post is missing.

 

Thanks,
I couldn't figure it out.
Buffalo4

 

My 2019 Odyssey EX-L is having electrical problems as well. Seems to be a trend with these vehicles. Last time I had major problems (car wouldn't start unless you jumped it every single time) I replaced the battery and the problems went away. Now just over a year later I'm having problems again. I love the car but the battery is absolute garbage. Or maybe the load on it is just too great.

 

Yep, with all the features they put into this van, I wouldn't be surprised if it takes a heavy load on the battery. They probably need to spec out a larger battery for these vans to make them last longer.

 

Welcome aboard, frederic. Did you buy an OEM battery or did you go with a different model. I think a lot of US folks are buying the 'yellow top' battery or something similar? Honda batteries don't seem as robust. Perhaps another US member can chime in on this?

The 5th generation Odys are rough on batteries. A lot of us use battery tenders.

 

The original post to me implies that the battery is fully charged
yet totally dead vehicle. I may be misinterpreting the situation.

But because all power except the direct battery to starter cable
(and some basic VCM power) runs through relays, and relays
are under control of the vehicle control module (whatever its
Honda acronym may be), the possibility of an electronic brain
fart (or constipation) can't be ignored.

And a classic way of smacking it upside, is to pull the ground
lead from the battery for some seconds, and then reattach.
Sllooowwww power ramp (like when charging from flat) is a
way to defeat poorly implemented "power-on reset" circuits
and get a locked up computer / logic circuit until you "reset
it all proper like".

Just a thought, for next time.

 

The original post to me implies that the battery is fully charged
yet totally dead vehicle. I may be misinterpreting the situation.

But because all power except the direct battery to starter cable
(and some basic VCM power) runs through relays, and relays
are under control of the vehicle control module (whatever its
Honda acronym may be), the possibility of an electronic brain
fart (or constipation) can't be ignored.

And a classic way of smacking it upside, is to pull the ground
lead from the battery for some seconds, and then reattach.
Sllooowwww power ramp (like when charging from flat) is a
way to defeat poorly implemented "power-on reset" circuits
and get a locked up computer / logic circuit until you "reset
it all proper like".

Just a thought, for next time.

👍. Thanks.

 

From my experience, once that battery craps out once, you need to replace it no matter what they say about how the battery tests out ok. You also need to use a high-amp booster to jump start your car since jumping it from another car never worked for me before. If you have that service with your car insurance, make sure to give them a call to bring their portable jumper with them. My batteries have lasted one to two years on average.

 

my 2019 hem battery lasted 2.5 years, it was replaced under warranty. I had 2009 for 8 years, battery was replaced 2 to 2.5 years (no difference between brands). To jump the Ody, you need thick cable; cheap thin cable does not supply enough current to jump start.

 

Get it towed to the dealer.

 

Sorry if this got answered, but did OP actually verify that the battery was indeed dead? Reason I ask: My minivan before my Ody was a Hyundai Entourage that I bought off the showroom floor. Within a few hundred miles, it had a very similar series of no-power situations, stranding my wife, but a meter showed the battery was fine. (I will check with my wife to verify that it had no power at all, but that's my recollection.) I had the minivan towed to the dealer, who would call to say "I started right up for us, so come pick it up." Within a week, it died again, leaving us stranded, requiring another tow to the dealer (all covered under the bumper-bumper warranty, of course). This time, dealer suspected a bad starter, so they replaced it at a cost to them of about $400. "It's fixed, come pick it up." Within a week, it died again. So I did the dealer's work for them and did some online searches for other owners with similar complaints. Lo and behold, a defective relay was the common problem. When it would temporarily fail (temperature related?), all power to the van would cease Once I told my dealership's service dept. and showed them printouts of my research, they replaced the relay, and the minivan never had another problem, for 120,000 miles, right up to the day it got T-boned by a car and totaled.

 

@Nrajeff
Did they happen to say what relay failed? Or was it a solenoid? Also want to be sure this is a Gen 5 ODY you are talking about or is it the Hyundai, as you are talking apples to oranges for comparisons.The starting system is so different than the GEN 1-4 ODY's.

Thanks for answering!

 

I've never been unable to jump a car from another car. My teeny little Ford Focuses (plural) had jumped many a large pickup or SUV in seconds. Including an SUV with no battery installed at all, just cables to terminal connectors. Are newer vehicles resistant to this?

 

Many people don't realize that the jumper cables are an important part of jumping a car. Lots of crap cables out there that wouldn't carry enough current to start a single cylinder lawn mower. Could explain the differences in experience.

 

Completely agreed. Each conductor in my cables is the diameter of my baby finger. I've used lesser ones but they simply don't work in so many applications.

 

Truth. I've always believed my purchases should be long-lasting investments. Forget saving ten bucks just to be let down at the worst time by an inferior product.

Now and then I do make it through the front doors of Harbor Freight however, and all bets are off...I almost have to sign the cross when I walk in.

 

They are the place to go for the Big F'n version of most things, where you're whomping stuff and not doing precision work. And nitrile gloves. And there's a really nice rechargeable Bauer LED worklight, currently $20.
Been there more than a couple times. 😄

 

I may have just bought a US General tool cart from them, and was very impressed with the quality for the price. $199 till Monday.

 

May have bought?

Interesting turn of a phrase. When and how will you find out whether you have? When the kid gets home?

 

Okay okay...Unfortunately I only get to see it at work, but it's quite sturdy with greasable caster bearings. Here it was on the way home from HF.

 

Enjoy it! We won't tell on you!!