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Honda offered help on my failed 2002 Ody trans...Need some insight

7.2K views 39 replies 16 participants last post by  FarmDog  
#1 ·
My 02 Ody's transmission failed (well slipping for now) a few weeks ago and finally got a chance to take it to a dealer to see what can be done. It's going to be the 3rd transmission if it's going to be replaced. The first transmission failed around 20k and the 2nd trans failed just a few weeks ago.

The dealer told me that Honda was offering 50/50 split on the total cost of the replacement, but dealer claimed to fight for more and Honda now offered 75/25 (they pay 75% and I pay the rest). The dealer told me that since i'll be paying partially for the fix, the warranty will be 3yr/36k miles instead of the 1yr/12kmiles if Honda pays for the entire thing. Is that true?

He hasn't quoted me a price yet, but he said that the price will be cheaper than if a customer walk into the parts dept and ask to buy a re-furblished transmission. Is that true?

Apprecaite the help!

-Z32
 
#4 ·
How much help should I expect?

Curious as to what kind of help the original owner of a 2002 with 135K should expect when the tranny fails. Shifting is slipping between 1st and 2nd and 2nd and 3rd. I had the jets replaced in the recall.

Am I crazy to expect they will work with me when it fails. I intend to politely let them know how informed I am with the overall situation and with the "help" others have gotten as mentioned on this forum.

Thanks! Mike
 
#5 ·
"He hasn't quoted me a price yet, but he said that the price will be cheaper than if a customer walk into the parts dept and ask to buy a re-furblished transmission. Is that true?"

Yes. Warranty work is done at a reduced rate.

Sounds like a really good deal.
 
#6 ·
Z32 said:
..He hasn't quoted me a price yet, but he said that the price will be cheaper than if a customer walk into the parts dept and ask to buy a re-furblished transmission. Is that true?

Apprecaite the help!

-Z32
Hopefully that was just the Service Adviser talking nonsense. A remanufactured transmission can run up to $3K, they're ALL remanufactured units once your vehicle leaves the factory. Either way, the percentage thing doesn't mean diddly. It's your total out of pocket cost that matters. You should be able to get out of this for under a grand.

Joel
 
#7 ·
The total cost should not exceed $2K-$2.2K. I had mine replaced and the reman trans cost $1350 (w/$125 freight) plus $500 labor. The deal sounds very fair and the warranty the dealer quote you is absolutely correct. Good Luck...

-Giewont
 
#8 ·
Re: How much help should I expect?

bluesramsrock said:
Curious as to what kind of help the original owner of a 2002 with 135K should expect when the tranny fails. Shifting is slipping between 1st and 2nd and 2nd and 3rd. I had the jets replaced in the recall.

Am I crazy to expect they will work with me when it fails. I intend to politely let them know how informed I am with the overall situation and with the "help" others have gotten as mentioned on this forum.

Thanks! Mike
Went to my son's college graduation this weekend and my 2002 decided 135,000 was enough miles!

Just got off the phone with Honda and they tell me that the car is too far out of warranty to help me.

What they don't understand is that with the history of this transmission and their unwillingness to work with me they have created a situation where me nor any of my 3 kids will ever buy a Honda again.

We have put 200,000 and 300,000 miles on our Toyota transmissions without any problems. We currently have a Mazda that has been virtually problem free for 5 years and a Subaru that has also been a great car.

Why would I want to own a Honda where a major design flaw is not supported. And to think I once made fun of my brother-in-law for buying a Chrysler mini-van during their heralded transmission problem days. Sad to think of Chrysler and Honda in the same reliability category but its true.

It looks as if my first Honda experience will also be my last. Hopefully none of my kids will ever have a first Honda.
 
#9 ·
"What they don't understand is that with the history of this transmission and their unwillingness to work with me they have created a situation where me nor any of my 3 kids will ever buy a Honda again."

Unfortunatly, corporations just don't care about this anymore. I bet if you went around with a petition and got over a hundred signatures stating they would not buy a Honda based on your situation, they still would not care.
 
#10 ·
There are companies that still care.

I understand that cars are mechanical and will all break in time. I also understand that warranties are limited by time and miles. However I think that this Ody/tranny situation is unique. I believe that ALL owners of 2002 Ody's will need a new transmission eventually. It's only a matter of when (and where in my case!) not if.

My 1991 Toyota Previa had 330,000 miles on it when I sold it and it had never had a major engine or transmission issue. My "new" 1997 Toyota Previa work van has 200,000 miles and I fully expect another 100,000 miles from the engine/transmission. Sadly I think that my 2002 Ody with it's replacement tranny will need a third one before my Previa needs it's first replacement one.

Toyota set a high-bar for Honda in my eyes and they haven't even come close to meeting my expectations.
 
#11 · (Edited)
I posted the status of my repair in another thread..but I will re-post it one more time here to make it easier.

Honda agreed to pick up 75% of the total while I paid 25%...no ECU change was required as it was changed when they replaced the 2nd tranny around 20k. So this time I paid approx 850 bucks total, but I also asked for the timing belt and they also replaced 2 broken engine mount which pumped my bill totally 2000ish. It was a big bill but the van now rides like marshmellow. The tranny shifts very very smoothly especially 1 and 2 gear. I guess I'll b keeping the van for another 60k if not more.

-z32
 
#12 ·
Z32 - I had seen your other post. I have to believe they were more helpful with you as it was your second time having to replace the tranny.

I would have been happy with a "goodwill" gesture of 50%. That small investment on Honda's part would have kept their products on the "to be considered list" when me or my 3 kids were shopping for a new vehicle. (Now the Civic SI my son is interested in will look a whole lot less desirable.)
 
#13 ·
All 02 owners need to push Honda to extend the transmission warranty, even if it means a class-action suit.

The episodes of 02 tranny failure are well documented on this site, and in reliability surveys conducted by Consumer Reports and others.

Honda's stubborn refusal to admit the 02s -- just like the 99-01s -- have crappy transmissions that are prone to failure will cost them more money and goodwill in the long run than simply owning up to the problem and making things right for owners.
 
#14 ·
Giewont said:
The total cost should not exceed $2K-$2.2K. I had mine replaced and the reman trans cost $1350 (w/$125 freight) plus $500 labor. The deal sounds very fair and the warranty the dealer quote you is absolutely correct. Good Luck...

-Giewont
How accurate is this number? For my accord, they are offering to cover $1000 and asking me to fork over $1700 on a transmission that was replaced in June of 2008 and only has 8,432 or so miles on it. I have pleaded my case to AHM and they said a case manager will call me with a verdict. The stealer is sympathetic but is saying that's all they can do and all that can be done is in Honda's hands. They did say mgmt at the stealership was angry that Honda offered so little for me being only 2 months out of the 1year/12K warranty and 3 months out of the 7 years 9 months warranty.

:(
 
#15 · (Edited)
It is accurate as of May '07. That is when I had my trans replaced. Labor is 6.0Hrs warranty or 8.2Hrs Standard rate for your 2001 Accord, meaning Honda would only reimburse the dealer 6.0 labor or the dealer would/should charge a private owner 8.2 Hrs to replace the trans. I can't locate a part number for a 2001 accord at this time but a 2004 currently lists for $1741.95 with a discount price of $1219.37 at Majestic Honda, plus shop materials and 7-8 QTS of ATF oil.

I also thought that if you paid the full or portion of the repairs at a Honda dealership to replace the trans it came with a 3yr/36K warranty. Was that the case, did you pay any portion of the cost back in June 08 or was that covered fully by Honda? If it was covered fully then there was only a 1yr/12K warranty.

Good Luck.
 
#16 ·
2002 TRANS SLIPPING TOO

The transmission in my 2002 Odyssey just started slipping yesterday while driving up a hill. Oddly enough today it is not slipping at all. The van has 111,000 miles on it. I bought it used in 2006 with 84,000 miles on it and only the 90,000 mile service was done at a local Honda Dealer. The recall (oil jet) was dealer performed at 54,000 miles according to Honda records. Can I expect some coverage/ help from Honda if the trans needs to be replaced. I am trying to decide whether I should have a local independent mechanic look at it or take it to the local Honda dealer.
 
#17 ·
If you plan to keep it, I'd try Honda first. Here's why, when a dealer replaces it, you'll get the tranny with the re-designed valve body. I'm not sure that you're going to get that from an independent. Besides, you may indeed get some goodwill to offset the costs.

Your choice.
 
#18 ·
Giewont said:
It is accurate as of May '07. That is when I had my trans replaced. Labor is 6.0Hrs warranty or 8.2Hrs Standard rate for your 2001 Accord, meaning Honda would only reimburse the dealer 6.0 labor or the dealer would/should charge a private owner 8.2 Hrs to replace the trans. I can't locate a part number for a 2001 accord at this time but a 2004 currently lists for $1741.95 with a discount price of $1219.37 at Majestic Honda, plus shop materials and 7-8 QTS of ATF oil.

I also thought that if you paid the full or portion of the repairs at a Honda dealership to replace the trans it came with a 3yr/36K warranty. Was that the case, did you pay any portion of the cost back in June 08 or was that covered fully by Honda? If it was covered fully then there was only a 1yr/12K warranty.

Good Luck.
You are right. If someone paid a portion of the cost, they got 3yr/36K warranty. I pleaded with them in 08. They didn't charge me a dime. They have given me a total cost of $2700 out of which Honda has agreed to only foot $1000 leaving me with a bill of $1700 to replace a replacement transmission which only has 8400 miles on it. :(

I am waiting for the Honda case manager to call me. He had said he'd call by Friday. Haven't heard back yet. Case manager was sympathetic and surprised that the replacement tranny only has 8.5K on it and was replaced 1 year 2 months and 6 days ago on the day I was talking to him. By the dates, I was 2 months and 6 days out of warranty if we looked at 12 months/12K warranty on the work or I was out by 3 months if we look at the 7 year 9 months or 109K warranty extension.

Per the dealer, the cost now is $29xx if its a normal out of warranty repair. Honda prices the work at $2700 which is what they were counting when they gave me the quote.
 
#20 ·
herrhaus said:
So DVP.....you tried to pay a portion of the bill and they wouldn't let you?
Yes. I knew that if I "shared" the cost, there would be a 3 year 36K warranty but I was completely within the 7 year 9 months warranty then. So, even though I literally pleaded with the service advisor on charging me $250 or so, he laughed and said he could not do that and also added that I was the first guy he saw pleading to "share" the cost of something that was being fixed for free. He said they rarely see cars come back to get yet another tranny replaced and that I should be fine.

The current advisor is saying that he has seen a car or two come back yet again with a tranny issue but has not seen any coming back needing a third replacement. I take it that if I decide to pony up the money and keep the lemon, they'd say they haven't see a car needing a fourth tranny and so on. :D

Once I return home, I will take the car to CarMax and see what they offer. It is nice to have an extra car so I can pretty much afford to just walk back home from CarMax and not worry about having to purchase a replacement car as the van is virtually not used at all.
 
#21 ·
That's just ridiculous. I'm sorry to hear of your luck. Between that and your home A/C......it's becoming an expensive year for you eh?
 
#22 ·
herrhaus said:
That's just ridiculous. I'm sorry to hear of your luck. Between that and your home A/C......it's becoming an expensive year for you eh?
Yup. Been going through more money than I can make this year due to these unforeseen unplanned expenses. :D.

Thankfully, I still have a job. So, my luck though might be a bit on the down turn recently, is still good though. :) Hope that luck in the employment department stays good.
 
#23 ·
DVP,

At worst case, I would argue to have Honda cover the transmission as the component failed and not the labor to install it. Why are they having you cover the transmission and Honda cover the labor that sound A**backwards to me but what do I know.

-Giewont
 
#24 ·
Well, I heard back at about 3:00 PM EST just about the time I was walking out the door. They will NOT cover anything other than the $1000. So, I am left to pony up $1700 on a tranny that only has 8.4K miles on it. Ah well. So much for the legendary Honda quality and a company that stands behind their product. I will head on over to the local CarMax when I get back and most likely will NOT pay the $1700 on a car that historically has always had issues with the weak tranny.

This decision will perhaps mean no more Hondas for me or my family or my wife's extended family and 95+% of my friends and quite a few co-workers as a huge list of folks were eagerly awaiting word on Honda's stance on this. Honda likely doesn't care any more but if they don't get their act together, in a few years they will be in the same boat Chrysler was and we all know how hard it is to snap out of that stereotype once folks make up their minds that there are tranny issues with a product.

Hope my oddy helps sway my vote for Honda in the future but for now, its out. :)