I noticed this in another thread. We have experienced it but in a different way. Over speed bumps and backing down the driveway entering the the road, the front suspension creaks. We haven't had the wheel turning one.
I had the TSB applied to my '11 at about 10k miles. Now at 52k miles the same noise from the same place is back. The dealership refuses to apply the TSB or any other sort of fix without first charging a $120 diagnostic fee. Honda does not care to help either for a band aid fix that does not work for a factory problem in the first place.
Bummer. Call Honda Customer Service directly to see what they say. The dealership is not Honda so to speak so they may not want to do any work on their own dime, but IIRC Honda is able to direct them to perform work and then invoice them for it once done.The dealership refuses to apply the TSB or any other sort of fix without first charging a $120 diagnostic fee. Honda does not care to help either for a band aid fix that does not work for a factory problem in the first place.
Sorry to hear about it. I know how you feel in regards to customer service. You get someone who just keeps repeating the script sitting in front of them. Honda, Comcast no difference.I did call their customer service....I explained to them that they applied a band aid under warranty for and item that was a factory defect in the same place. Now that the band aid has worn off they refuse to do anything without me first paying a diagnostic fee. They were actually more rude than the dealer. The lady just kept talking over me saying "this is the Honda America policy" over and over....I finally hung up on her.
I had a similar situation with the BMS lo batt bug. I gave up, requested for the case number and called back until I got a less clueless agent who was more helpful. Try to keep it civil too, tough, but it helpsI did call their customer service....I explained to them that they applied a band aid under warranty for and item that was a factory defect in the same place. Now that the band aid has worn off they refuse to do anything without me first paying a diagnostic fee. They were actually more rude than the dealer. The lady just kept talking over me saying "this is the Honda America policy" over and over....I finally hung up on her.
had the same creaking sound after the second trans was put tin, when they put the 3rd trans in the creaking went away, i was told the subframe wasnt seated properly causeing the suspension to bind a bit, also had the poping sound and changed the swaybar links and bushings, that sound went away too,.Brought the van to the Honda dealer and they applied Shin-Etsu grease to the front suspension, didn't specify where, but this resolved the creaking noise. Probably wrong grease or not enough grease is being applied at the factory.
Let's us know how it goes.I had this show up at 15K miles and was treated at that time by the TSB at the dealer. Now as a few others are reporting the noise is back. I have 45K miles on the van now and it's starting to creek just a bit when i back down the driveway. I plan to take it back to them and I'll be damned if they are going to charge for an existing problem. First chance I can take it in is next week.
Has anyone confirmed that lubing control arm or swaybar bushings improves this specific issue? Anyone have a schematic of the strut assembly to identify the specific offending rubber part that needs lubing?Often suspension squeaks are the result of the rubber bushings rubbing against metal. The rubber gives off a distinctive squeak when it is dry.
The most common culprits are:
1. The upper control arm bushings.
2. The lower control arm bushing.
3. The sway bar bushings.
4. The strut mount and/or bushings.
If it is a bushing or rubber/metal problem, lubricating the offending parts may stop the squeak.