I had a pretty awesome experience on March 25th when the fuel pump went out in my about 58,000 mile 2019 Odyssey. I obviously didn't know it was the fuel pump at the time as the indications were "emissions system problem" and the engine dying followed by a litany of other unrelated errors (which seems to be how the Honda engineers say "she's hard broken"). Thankfully I was only going about 10 MPH as I was already coming to a stop. If this had happened at 70 MPH then I truly believe there is a reasonable chance I wouldn't be here typing this.
So, ok, big deal. Replace the fuel pump. Right? Well, I learned that there was a recall for the 2019 fuel pump, but I never received any notification for the recall. Looking up my VIN on NHTSA says that I have 0 due recalls. Unfortunately, current events would lead me to conclude that I probably should have been notified of the recall. Anyway, the local dealer requested a shipment for part number 17045-THR-A03. Then, for the next two weeks the dealer says the part says it is set to ship. After some agonizing phone calls with the dealer, I finally get a number to contact Honda Customer Service. They take about 5 days to look into it and the response is "17045-THR-A03 is ETA 4/14/2023" (4/14 was the current day). I not-so-kindly respond that this was the status of the part for the last 3 weeks. Customer Service takes the next 3 days to respond with "part number 17045-THR-A04 has no ETA." The dealer ordered a discontinued part. Customer Service updated the part request for the new part number, but said it is on critical back order and gave absolutely no estimate on when it will be available.
Getting close to 4 weeks without the vehicle and our oldest is sitting in a booster seat instead of a proper car seat so we can fit three children wide in our non-three-row vehicle. It is crazy to me that this part had a catastrophic failure and I wasn't part of the recall, the dealer ordered the wrong part for 3 weeks, customer service "solved the problem" by telling me my part was shipped, and then when they actually catch the error on the part number they highlight Honda's supply chain failures by telling me that they can't even estimate if the part will be available months from now. How is this kind of incompetence that rampant on so many levels?
I guess I am venting, but I have some serious concerns with the reputation of the Honda brand. Before this I expected the transmission to drop out because of the "driver learning" software that causes 3rd gear shifting to feel and sound like the bottom is falling out (I'm aware of the 19-124 tech bulletin for that and it will still do it), and I was expecting the alternator to blow out with the battery issues I've seen which I believe is from the alternator turning on and off constantly. Over-engineered...
Anyone have any fuel pump issues? How long would people wait for the 17045-THR-A04 part to be available? This is our primary family car (of course) and we can make due for a while, but we won't be taking summer trips without a van (and I'll probably be on edge with this one if I get it back). Honda is covering the part and labor with the vehicle warranty. But there will be no compensation or loaner vehicle from Honda nor the dealer while the vehicle sits at the dealer even though I am not at fault in any way.
So, ok, big deal. Replace the fuel pump. Right? Well, I learned that there was a recall for the 2019 fuel pump, but I never received any notification for the recall. Looking up my VIN on NHTSA says that I have 0 due recalls. Unfortunately, current events would lead me to conclude that I probably should have been notified of the recall. Anyway, the local dealer requested a shipment for part number 17045-THR-A03. Then, for the next two weeks the dealer says the part says it is set to ship. After some agonizing phone calls with the dealer, I finally get a number to contact Honda Customer Service. They take about 5 days to look into it and the response is "17045-THR-A03 is ETA 4/14/2023" (4/14 was the current day). I not-so-kindly respond that this was the status of the part for the last 3 weeks. Customer Service takes the next 3 days to respond with "part number 17045-THR-A04 has no ETA." The dealer ordered a discontinued part. Customer Service updated the part request for the new part number, but said it is on critical back order and gave absolutely no estimate on when it will be available.
Getting close to 4 weeks without the vehicle and our oldest is sitting in a booster seat instead of a proper car seat so we can fit three children wide in our non-three-row vehicle. It is crazy to me that this part had a catastrophic failure and I wasn't part of the recall, the dealer ordered the wrong part for 3 weeks, customer service "solved the problem" by telling me my part was shipped, and then when they actually catch the error on the part number they highlight Honda's supply chain failures by telling me that they can't even estimate if the part will be available months from now. How is this kind of incompetence that rampant on so many levels?
I guess I am venting, but I have some serious concerns with the reputation of the Honda brand. Before this I expected the transmission to drop out because of the "driver learning" software that causes 3rd gear shifting to feel and sound like the bottom is falling out (I'm aware of the 19-124 tech bulletin for that and it will still do it), and I was expecting the alternator to blow out with the battery issues I've seen which I believe is from the alternator turning on and off constantly. Over-engineered...
Anyone have any fuel pump issues? How long would people wait for the 17045-THR-A04 part to be available? This is our primary family car (of course) and we can make due for a while, but we won't be taking summer trips without a van (and I'll probably be on edge with this one if I get it back). Honda is covering the part and labor with the vehicle warranty. But there will be no compensation or loaner vehicle from Honda nor the dealer while the vehicle sits at the dealer even though I am not at fault in any way.