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2019 EX-L Catastrophic Fuel Pump Failure

15K views 38 replies 13 participants last post by  janjastrzebski1010  
#1 ·
I had a pretty awesome experience on March 25th when the fuel pump went out in my about 58,000 mile 2019 Odyssey. I obviously didn't know it was the fuel pump at the time as the indications were "emissions system problem" and the engine dying followed by a litany of other unrelated errors (which seems to be how the Honda engineers say "she's hard broken"). Thankfully I was only going about 10 MPH as I was already coming to a stop. If this had happened at 70 MPH then I truly believe there is a reasonable chance I wouldn't be here typing this.

So, ok, big deal. Replace the fuel pump. Right? Well, I learned that there was a recall for the 2019 fuel pump, but I never received any notification for the recall. Looking up my VIN on NHTSA says that I have 0 due recalls. Unfortunately, current events would lead me to conclude that I probably should have been notified of the recall. Anyway, the local dealer requested a shipment for part number 17045-THR-A03. Then, for the next two weeks the dealer says the part says it is set to ship. After some agonizing phone calls with the dealer, I finally get a number to contact Honda Customer Service. They take about 5 days to look into it and the response is "17045-THR-A03 is ETA 4/14/2023" (4/14 was the current day). I not-so-kindly respond that this was the status of the part for the last 3 weeks. Customer Service takes the next 3 days to respond with "part number 17045-THR-A04 has no ETA." The dealer ordered a discontinued part. Customer Service updated the part request for the new part number, but said it is on critical back order and gave absolutely no estimate on when it will be available.

Getting close to 4 weeks without the vehicle and our oldest is sitting in a booster seat instead of a proper car seat so we can fit three children wide in our non-three-row vehicle. It is crazy to me that this part had a catastrophic failure and I wasn't part of the recall, the dealer ordered the wrong part for 3 weeks, customer service "solved the problem" by telling me my part was shipped, and then when they actually catch the error on the part number they highlight Honda's supply chain failures by telling me that they can't even estimate if the part will be available months from now. How is this kind of incompetence that rampant on so many levels?

I guess I am venting, but I have some serious concerns with the reputation of the Honda brand. Before this I expected the transmission to drop out because of the "driver learning" software that causes 3rd gear shifting to feel and sound like the bottom is falling out (I'm aware of the 19-124 tech bulletin for that and it will still do it), and I was expecting the alternator to blow out with the battery issues I've seen which I believe is from the alternator turning on and off constantly. Over-engineered...

Anyone have any fuel pump issues? How long would people wait for the 17045-THR-A04 part to be available? This is our primary family car (of course) and we can make due for a while, but we won't be taking summer trips without a van (and I'll probably be on edge with this one if I get it back). Honda is covering the part and labor with the vehicle warranty. But there will be no compensation or loaner vehicle from Honda nor the dealer while the vehicle sits at the dealer even though I am not at fault in any way.
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#2 · (Edited)
Yes, it really sucks but this isn't a common issue on these.
It seems crazy that there are no replacement fuel pumps but welcome to the post COVID supply chain, it isn't just fuel pumps.
Per the warranty they are not responsible for a rental car or loaner with all brands, not just Honda.
Our 2011 Nissan has an open recall for the steering wheel emblem because it can become a deadly projectile if the airbag goes off. Repair parts "should be available" in Fall of 2023 and we are supposed to "Stop Driving Immediately". No rental or loaner.

I would also ask the dealer why they are trying to replace the entire fuel pump and sending unit 17045-THR-A04 instead of just the faulty motor that is listed in the Recall notice, 06170-THR-306 and is readily available for $40 as that is the actual pump for the fuel.
 
#3 ·
Common enough for a recall that describes the pump blowing up though. Maybe I wasn’t notified of the recall because Honda didn’t have the supply to correct the issue? Too conspiracy theorist?

I feel like you can just pull the emblem off the steering wheel in your situation. No?

Perhaps we stop manufacturing parts in China after the COVID experience? Or just do this over again in the future…
 
#4 ·
Well, have you verified your VIN is in the recall? If it isn't then there would be no reason to contact you. Just because your pump failed dose not mean you are included in the recall.

Yes, I can pull the emblem off but we are talking about recalls with no parts and no loaner vehicles. You could buy an aftermarket fuel pump if you wanted for $24.79 at Rock Auto.

No proof any of these parts are made in China and plenty of quality parts do come out of China.

Again, why is the dealer trying to replace the entire assembly and not just the $40 defective pump?
 
#5 ·
I missed your last paragraph of the first message somehow. I also found it curious that the recall notice mentions the pump kit for the replacement part. I plan to ask the dealer their thoughts on this one, but if I had to venture a guess I would say that it's reasonable to assume the kit wouldn't fix the issue after the impeller swells and seizes the pump as described in the recall. I'm assuming (again) that this is what happened.

As for the VIN, I did check my VIN and I am not part of the recall. My point is that it is highly coincidental that "this is not a common failure" and yet, I experienced the failure in the only model year that has this recall. Anecdotal? Yes. Human error has been rampant throughout this entire process, so just consider me skeptical that my vehicle shouldn't have been part of the recall.

Quality parts certainly do come from China. No proof that the part is made in China, agree, but statistics would suggest that it is the source. Primary point: COVID should have taught us that relying on the authoritarian regime in China for the supply of critical components isn't a great idea. The shortage of medical and pharma supplies at the height of the pandemic because of sourcing from China is a quality example of why I mention it. Perhaps the back order exists because they are changing their manufacturing site. Regardless, it's speculation and venting.
 
#14 ·
Primary point: COVID should have taught us that relying on the authoritarian regime in China for the supply of critical components isn't a great idea. The shortage of medical and pharma supplies at the height of the pandemic because of sourcing from China is a quality example of why I mention it. Perhaps the back order exists because they are changing their manufacturing site. Regardless, it's speculation and venting.
And they'll destroy our satellites during a China-Taiwan war, so all hands up bow down to China.
 
#6 ·
The kit in the recall is the entire fuel pump and motor which is what went bad on yours.
The 17045-THR-A04 is the entire plastic housing that goes in the tank that includes everything including the fuel level sensor.
If your pump failed there is no reason to replace the entire 17045-THR-A04, all they need to replace is just the fuel pump 06170-THR-306.
Maybe a picture will help..
17045-THR-A04 The fuel pump is inside this and can be changed out pretty easy.
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06170-THR-306. This is the fuel pump and the only part that pumps fuel and the only part that needs to be replaced for a bad fuel pump.
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Here is the diagram for the recall part.
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I agree, there is a good chance your van should have been part of the recall as it is probably very close to the cutoff. But, if it isn't within that range the dealer really can't apply the recall to yours without Honda approval as they would not get reimbursed from Corporate.

Your dealer should only be ordering 06170-THR-306 and should be able to get you back on the road fast and only $40 in parts.
 
#8 ·
So get this, the dealer is saying they can't order the part because it is a controlled part for vehicles that are part of the recall (I saw that in the service bulletin, but being a reasonable creature I assumed my van fits the need). Oh, the irony. The tech/mechanic agreed that this isn't a logical outcome but that they couldn't do anything and are reaching out to see what they can do. I played the logic game with them for a bit to convince them that I will ultimately be receiving a new fuel pump with the AO4 assembly anyway but didn't get very far with that. I also laughed at the fact that it's likely vehicles with the recall are driving around without changing their fuel pumps while mine is sitting at the dealer needing the fuel pump to go anywhere. Honda customer service has been unresponsive. I ordered the part online and will return it if Honda figures this out (I won't hold my breath) in the meantime.
 
#9 ·
That makes absolutely no sense at all.
So basically if any 2018-2023 Odyssey has a fuel pump failure you are SOL because the dealer can't order the fuel pump? Oh, the stupidity.

Funny thing is almost every online Honda Dealer shows it in stock and for sale around $40. It would be worth a call to College Hills Honda to see if you can order one.
 
#11 ·
It is worth noting just because a dealer says something is in available online does not mean it actually is. Often they will cancel your order after it is placed saying they don't have it. Only way to know for sure is by calling them and asking.
 
owns 2006 Honda Odyssey EX
#12 ·
So it’s Honda Customer Service (reached through (800) 999-1009) that is saying there is no ETA for part number ending in AO4 (the full assembly). Not sure if you’re referring to that or the pump.

The dealer is saying that Honda proper won’t release the pump because it is a controlled part only for recall vehicles and our car VIN isn’t on the recall. But, yes, I was able to order the parts through Hondapartsnow after I called them to verify that they would give me the part after I explained the recall situation. They were short over the phone, but told me I would get the part. We’ll see if it ships next week.
 
#13 ·
we had an emission system failure (warning? alert?) and it was traced to the fuel injectors.
While Honda did extend warranty for SOME 2018-19, ours was not included.

So... extended warranty covered it.
We've now used $5000+ of extended warranty in 15 months. Car has 56k miles.

Honda (itself) has been absolutely brutally useless and combative.
 
#21 ·
@mgeorg04 Did you eventually get the replacement part from the dealer?
Hello! I did, but it was an unusual route to get there. I took Mikidymac's advice and pressed the issue with the dealer about the part number that was being ordered. Because of Honda's red-tape and the dealer claiming they couldn't get the part because of the VIN/recall issue, I ended up ordering the part and bringing it to the dealer to have them install it. Absurd that the part was available online and Honda controlled it to the point that they wouldn't release it to a vehicle with the failed part sitting inside of it! Anyway, the dealer was also working a different avenue. I think they used a VIN from a vehicle that was part of the recall to get the pump. They ended up using the pump from the recall delivery method. They offered to return the part that I ordered, but I let them keep it as a token of good will. I don't think it went very far...but whatever.

We ended up getting the car back a month ahead of the projected timeline for the assembly delivery date. Overall, it was a month without the car; but in reality it shouldn't have been more than a week or maybe two weeks at most if Honda hadn't had their heads up their you-know-what. The tech at the dealer mentioned that corporate Honda would have liked to put the full assembly in the car instead of just the pump, and they recommended putting it in when it was delivered. The tech said he would call when it was delivered and we would figure out if we wanted to do that. They never called. We have the recall pump with the original assembly in there still. I think we put another 4,000 miles on it since this happened. We took a couple of big trips...

Thanks for asking. Sorry I never did a follow-up.
 
#22 ·
Hello,

I own Honda 2019. The fuel emission light is on for 3 months now. The dealer said that the fuel pump recall parts were not released yet by Honda. Mean time car stalled twice and if I was going any faster I would probably end up in a terrible accident along with my children!
I dealer to change the fuel pump but instead they installed a new battery and charged me for it in December 2023. Now in March 2024 car continues to stall - so now they say its the PURGE VALVE and want me to pay another $400 without changing the fuel pump. My question; is the fuel pump recall related to the purge valve issue Im having ?

Best,
Arbien
 
#24 · (Edited)
@Arbien
Sounds like you have a dealer who wants to fire the parts cannon at your ODY to fix your problem. The purge valve stays closed when the engine is off, thus trapping the fuel vapors from you gas tank to the charcoal canister and then up to the purge valve. The purge valve opens up after the engine warms up (could be 5 minutes or more.) This allows the fuel vapor to enter into the engine by vacuum of the engine to some where on the intake side of the engine to be used for combustion and shuts back off when you turn off the engine. It may cause a little sluggish acceleration if it stays closed and lower your gas mileage, but not drastically.

When is the ODY stalling? Is it at a traffic light/stop sign or waiting to make it through a intersection before accelerating?

It really does not have much to do with the fuel pump at all.

It also can happen with a fuel tank being overfilled at a gas station. If you are "topping" off your fuel tank to maximize how much fuel is stored in the tank, stop doing this as this system is used to recover fuel vapor, not liquid fuel. Overfilling will push fuel into the charcoal canister and up to the purge valve and when the fuel gets to that level it will also be sucked into your intake system causing all kinds of grief with the engine. When filling you fuel tank and the automatic handle fuel valve shuts off, leave it at that. Do not round it up to any number. If it has damage the Evap system, you will have to pay for a new charcoal canister and possibly the purge valve.
 
#25 ·
FYI:. Every time you let your foot off the throttle, fuel is completely shut off to the engine (until engine rpm reaches idle speed). If your fuel pump failed on the freeway, it would be exactly the same as taking your foot off the throttle. All systems would continue to operate as normal (due to the forward motion of the van) till the van hits about 5mph. Plenty of time to put your blinker on and pull over.

Between 5 & 10mph you will loose power steering, so you should already be way off on the shoulder in a safe area at that point.
 
#27 ·
@bandit400
As with almost in all operations in this GEN5 ODY, it is controlled by relays and FET The electric power steering (EPS) has its control board and they are voltage sensitive. This one has both a low/high voltage control, so if voltage on the battery is low, you lose the power side of the steering. After doing some more reading on this subject they gave a rather ominous warning. They say if you are at idle and stopped (in Drive or Park/Neutral not to turn your steering wheel back and forth as the EPS uses a lot of current to operate it's motor and could drain your battery low very fast

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#28 ·
My car particularly is part of the recall (we received a letter). When we approach the dealer, the service guy mentioned that the part is limited and because of this they want to make sure that our car really needs it. He asked what is the symptoms of our car and we said the it stalls from time to time during shifting (it has been happening). He insisted of first checking the throttle body and recommend having it cleaned and by then they will consider getting to work on the fuel pump
 
#30 ·
@Ultraman29
It very well good be the throttle body is really dirt and sticking the butterfly valve in the throttle body. It is not hard to clean and a few guys here has instructions here how to clean it. One of those guys is @bandit400
that’s one of the things that I’ll do along with the rotor and pads replacement. Just wondering why they have to check the throttle body first before checking the pump since our vehicle is included in the recall.
 
#31 ·
@Ultraman29
The recall for the fuel pump will cause a complete failure of the fuel pump delivering fuel. It would not fail randomly. The fuel pump impeller is made of rubber and swells (enlarges) to the point where the impeller will not rotate in it's housing.

Not knowing the year of your ODY does not help us determine if you are having a problem in the throttle body. Please include the year and model of your ODY when inquiring on problems.

If your ODY is out of warranty... the dealer will suggest doing something that they can make money on. The recall does not give them a lot of money and besides that unless your fuel pump motor completely stops they will not put a high priority into getting the fuel pump impeller kit. None of the dealers are getting these kits in-stock as of now. They must be having problems with the maker of the impeller kit replacing it due to cost or materials being manufactured.

If you have Honda's recall letter, did you read this part?

"Due to swelling of the fuel pump motor impeller, the fuel pump may seize and stop working. A defective impeller may cause the fuel pump to become inoperative, which could prevent an engine from functioning as intended. This limitation may cause a loss of motive power or a stall while being driven, increasing the risk of a crash or injury, creating a safety hazard."
 
#32 ·
@Ultraman29
The recall for the fuel pump will cause a complete failure of the fuel pump delivering fuel. It would not fail randomly. The fuel pump impeller is made of rubber and swells (enlarges) to the point where the impeller will not rotate in it's housing.

Not knowing the year of your ODY does not help us determine if you are having a problem in the throttle body. Please include the year and model of your ODY when inquiring on problems.

If your ODY is out of warranty... the dealer will suggest doing something that they can make money on. The recall does not give them a lot of money and besides that unless your fuel pump motor completely stops they will not put a high priority into getting the fuel pump impeller kit. None of the dealers are getting these kits in-stock as of now. They must be having problems with the maker of the impeller kit replacing it due to cost or materials being manufactured.

If you have Honda's recall letter, did you read this part?

"Due to swelling of the fuel pump motor impeller, the fuel pump may seize and stop working. A defective impeller may cause the fuel pump to become inoperative, which could prevent an engine from functioning as intended. This limitation may cause a loss of motive power or a stall while being driven, increasing the risk of a crash or injury, creating a safety hazard."
I don’t really have an issue with the throttle body. And yes I believe you in the dealer trying to address other issue (throttle body service) before addressing the recall for our odyssey.

Yes, I read it that’s why I approached the dealer initially but like I said they insisted nad firmly said that they will not address it unless they perform a throttle body cleaning.
 
#34 ·
I guess I haven’t been receiving email updates to my post from a few years ago. I also received the same recall notice for the fuel pump in February of 2024. Since the dealership eventually helped me out with replacing my failed pump, I’m assuming I should be good with the newly designed pump already installed (I think). Anyway, we just got a letter a couple of days ago saying they finally have pumps in stock for the recall and we can schedule an appointment for the fuel pump replacement.

Did you get your issues resolved? Was it a dirty throttle body? Do you still have the same fuel pump? I recall seeing language in the original notice that said something along the lines of “since parts are limited, only vehicles exhibiting signs of fuel pump failure will be serviced until the supply line can be secured.” I’m paraphrasing, and poorly, but you get the idea. I do think it’s unlikely that a fuel pump would fail intermittently though…
 
#38 ·
@janjastrzebski1010
Your fuel pump kit is
Honda 17045-THR-A03
17045-THR-A03

not the one you quoted. This number is from a 2018 Honda ODY Elite. Please always your model as well besides just saying 2018 ODY, I recommend changing out the fuel filter. It may not appear to be bad, but if you have it apart it easier just to replace it then. The fuel filter is not part of the kit and must be purchased separately.

The filter is located at the bottom of the picture below.
17048-THR-A01 - Genuine Honda FILTER SET, FUEL $78.91

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#39 ·
Thanks,
my Ody is Ex-l but as I can see here it refers to each version

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06170-THR-306 is the pump motor and it's the part of the kit 17045-THR-A03
so I think I'm not wrong. It was mentioned above in this thread that there is noo need to replace whole kit if the failure part is just a motor (impeller).


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